Senior Account Manager (Kentucky Region)- Lexington, KY

DeBra-Kuempel Inc. is a wholly owned subsidiary of EMCOR Group, Inc.  EMCOR is the world’s leading provider of mechanical and electrical construction and facilities services, including planning, consulting, and operations and maintenance.  DeBra-Kuempel combines the expertise of two of the tri-state’s oldest and most innovative companies, providing mechanical and electrical services to Cincinnati, Dayton, Columbus, Evansville, Lexington, Louisville, and the surrounding areas.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Management of team personnel: Account Managers, Service Managers, Service Coordinators, and HVAC Service Technicians.
• Manage and maintain appropriate control of account responsibility for profit and loss.
• Monitor and manage the Accounts Receivable aging status to ensure collections per company terms and reduction of Account Receivable aging to thirty days or less.
• Coordination of service staff necessary to provide prompt and accurate invoicing of service contracts, as well as service repair and service projects.
• Lead, mentor, coach and teach in order to expand the skill level of the Service staff; effectively delegate authority to team and departmental performance.
• Provide direction to team for operational and functional duties as outlined by Service Leadership Team.
• Review staffing requirements to meet the business plan and implement necessary changes.
• Provide staff performance reviews per company guidelines; assist Human Resource Manager in maintaining accurate personnel records.
• Strive to build, maintain, and create strong customer relationships.
• Generate new sales with each client account.
• Maintain strong relationships with existing clients and seek avenues to gain new potential clients.
• Negotiate contracts with clients; establish timeline of performance.
• Establish and oversee internal budgets with the company and external budgets with the client.
• Work with sales team, managers, marketing, and team members from other departments dedicated to the same client account to ensure the highest quality of customer service is delivered and all sales needs met.
• Collaborate with sales team to maximize profit by upselling and cross-selling across all business units.
• Plan and present reports on account progress, goals, and quarterly initiatives to share with team members, stakeholders, and possible use in future case studies or company training.
• Meet all account group’s goals and deliverables according to proposed timelines and profit standards.
• Assist Account groups at your offices with issues/roadblocks/problems.
• Show Account Managers and Service Managers how to read, adjust and understand all types of reports.  Assist, mentor, and lead in all financial aspects of each account group.
• Assist Account Teams in growth of office/customer relations/tech recruiting.
• Assist in day-to-day duties such as tools/items needed to succeed and perform work.
• Liaison between your region and the Vice President of Service.
• Decision maker on things affecting your offices.
• Complete support for your dedicated offices.
• Positive support/morale booster for your offices down to the technicians.
• Periodic meetings with all field staff to drive company culture and keep connection/morale/listen to feedback from technicians.
• Perform monthly Receivables meeting with each manager in your dedicated offices.
• Perform monthly WIP Meetings with your dedicated offices and hold Account Groups accountable.
• Review and approve new job bookings.
• Approve tool purchases over a pre-determined amount.
• Review and manage your regions underbilling’s and overbillings to company standards.
• Approve and implement billing rate changes for your assigned groups.
• Review under-performing T&M and quoted jobs and recommend strategies to improve performance.

MINIMUM QUALIFICATIONS

• High School diploma or equivalent.
• Must possess the ability to manage and supervise personnel, team leader and team player.
• Previous work experience in HVAC or related Service Industry business experience; management, HVAC account management, or relevant experience.
• Basic computer skills, and experience with CRM software and the Microsoft Office Suite, with emphasis on superior Excel skills.
• Knowledge and understanding of Profit and Loss operations/applications.
• Excellent verbal and written communication skills; must be a listener, a presenter, and possess a high level of emotional intelligence.
• Strong negotiation skills, with ability follow-through on client contracts.
• Ability to multi-task and manage more than one client accoun