Sales Enablement Specialist - Customer Success

For decades, DTN has been the silent force behind some of the world’s most critical industries—helping businesses navigate complexity, uncertainty, and risk with smarter, faster decisions. From agriculture to energy to weather intelligence, our proprietary Operational Decisioning Platform transforms raw data into decision-grade insights—enabling companies to optimize supply chains, ensure market stability, and safeguard infrastructure against disruption. We don’t follow trends—we set the standard for precision, trust, and operational impact. 

DTN is at an exciting inflection point. Building off a foundation of financial strength, profitability, and industry trust, we’re accelerating growth and expanding our global footprint. Our purpose-built solutions—powered by AI and honed by decades of vertical expertise—are helping some of the world’s most significant enterprises thrive amid operational constraints and uncover new opportunities in a fast-changing world.

Job Description:

Position Summary:

DTN is seeking a Sales Enablement Specialist to support the execution and continuous improvement of enablement programs for our Customer Success organization. This role focuses on translating enablement strategy into actionable training, content, and resources that Customer Success Managers can apply across the customer lifecycle. The ideal candidate brings strong communication skills, a passion for learning and development, and an interest in how enablement drives performance in a SaaS environment.

What You Will Be Responsible For:

• Support the execution of enablement programs, including onboarding, product launches, process changes, and skills development initiatives.

• Facilitate and support training sessions aligned to strategic enablement priorities.

• Create, organize, and maintain enablement assets such as playbooks, job aids, training materials, and process documentation.

• Partner with cross-functional stakeholders across Sales, Product Marketing, Product, and Revenue Operations to translate complex inputs into actionable resources.

• Ensure enablement content aligns with customer success processes, lifecycle stages, and revenue priorities.

• Maintain centralized knowledge resources (e.g., playbooks, documentation sites) to ensure content is current, accessible, and effective.

• Support communication and rollout of enablement initiatives, ensuring clarity on changes and expected application.

• Collect feedback from the field and contribute to continuous improvement of enablement materials and programs.

What You Will Bring to the Position:

• Understanding of adult learning principles and how individuals apply knowledge in performance-driven environments.

• Familiarity with customer success processes and how enablement supports effectiveness across the customer journey.

• Experience creating or supporting training, enablement, or operational resources for revenue teams.

• Strong written and verbal communication skills, with the ability to simplify complex information into clear guidance.

• Strong organizational and project coordination skills, with the ability to manage multiple priorities and stakeholders.

• Curiosity and willingness to learn about SaaS products, customer success strategies, and revenue operations.

• Exposure to CRM systems, knowledge management platforms, or enablement tools (e.g., SharePoint, LMS, or similar) is a plus.

• Background in instructional design, learning experience design, or curriculum development is preferred.

What You Can Expect from DTN:

• Competitive Salary

• Unlimited PTO

• Flexible working hours

• Remote work model (position dependent)

• Competitive Medical, Dental and Vision Insurance Plans

• 6% 401K matching

• Unlimited access to 13k+ courses via learning platform to support employee career advancement

• Employee Assistance Program (EAP)

Compensation:

The targeted hiring base pay range for this position is between $61,500 and $82,000. DTN is a pay-for-performance organization, which means there is the opportunity to advance your compensation with performance over time. The actual base pay offered for this position will be dependent upon many factors, including but not limited to: prior work experience, training/education, transferable skills, business needs, internal equity and applicable laws. The targeted hiring base pay range is subject to chang