Senior People Operations Specialist

At Digital Turbine, we make mobile advertising experiences more meaningful and rewarding for users, app publishers, and advertisers — intelligently connecting people in more ways, across more devices. We provide app publishers and advertisers with powerful ads and experiences that captivate consumers, fuel performance, and help telecoms and OEMs supercharge awareness, acquisition, and monetization. In a rapidly evolving industry, we are constantly innovating and creating better paths of discovery to connect consumers, publishers, and advertisers across the mobile ecosystem.
The Senior Human Resource Specialist is responsible for the day-to-day operations, including employee onboarding and off-boarding processes, employee life cycle events, resolving employee inquiries and payroll support.
This role will be responsible for completing a wide variety of HR duties that reflect substantial variety and complexity for one or more countries, including but not limited to: data collection, communication, inquire handling, compliance, report generation. This position’s work is generally of a critical and confidential nature. This role will be trained in Human Resources practices, policies, procedures, and systems.
Note this role will be based in Warsaw. Eligible candidates must reside within a commutable distance as we are a hybrid office environment requiring an in-office presence of at least 3 days per week.

Responsibilities:

• Handling inquiries starting with the first contact, registration, escalating and resolving queries in a professional and efficient manner.
• Providing advisory support and administrative services.
• Working according to defined standards, in line with global end to end processes & tools and local compliance.
• Escalating cases where guidance and clarification of policies and procedures is required.
• Actively identifying customer-centered improvements and participating in improvement projects.
• Driving standardization, simplification and automation of the relevant processes.
• Ensuring service level agreements are met and a higher level of customer satisfaction is reached.
• Driving data quality within the HR systems.
• Maintain confidentiality at all times.

Qualifications:

• Combination of education and/or relevant experiences – 7+ years of HR experience or education combination
• Project management mind set, proven ability to drive a project from beginning to end.
• Ability to consistently deliver high quality customer service in a professional, compliant and efficient manner.
• Ability to quickly find your way in a network of information and provide relevant analytics to leadership.
• Leads efforts within the organization from work distribution, gathering stakeholder needs, and is seen as a subject matter expert for the organization.
• Plans & aligns (effectively manage priorities and workload).
• Ability to work in a changing environment to meet demanding deadlines and timescales.
• Acts with integrity and instills trust.
• Shows personal ownership.
• Can observe and respond to people and situations and interact
• Can learn and apply new information or skills.
• Must be able to read and interpret data, information, and documents.
• Strong customer focus and commitment to customer satisfaction through prioritization, quality, efficiency and professionalism.
• Ability to complete assignments with attention to detail and high degree of accuracy.
• Proven ability to perform effectively in a demanding environment with changing workloads.
• Result driven-demonstrate ownership and accountability. Identifies bottlenecks and drives improvements.
• Work independently or as part of a team and follow through on assignments with minimal supervision.
• Demonstrate open, clear, concise and professional communication.
• Ability to establish and maintain cooperative working relationships with co-workers and customer.

About Digital Turbine:
Digital Turbine (NASDAQ: APPS) powers superior mobile consumer experiences and results for the world’s leading telcos, advertisers and publishers. Our end-to-end platform uniquely simplifies the ability to supercharge awareness, acquisition and monetization — connecting our partners to more consumers, in more ways, across more devices.
The company is headquartered in Austin, Texas, with global offices in New York, Los Angeles, San Francisco, London, Berlin, Singapore, Tel Aviv, and other cities around the world, serving top agency, app developer, and advertising markets. 
We are honored to have achieved numerous awards as an employer of choice, around the world, including: BuiltIn's Best Places to Work Awards in 2022, 2023 and 2024, DUNS 100 Best Places to Work in Tech for 2023 and 2024, and BDICode's 1