Manager/Senior Manager, Trusted AI Research and Thought Leadership

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Job Category

Program & Project Management

Job Details

About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

Overview of the Role

Salesforce’s Office of Ethical and Humane Use is committed to guiding the design, development, and delivery of trusted AI solutions and sharing thought leadership on these topics to benefit our employees, customers, partners, and beyond.

We are seeking a highly skilled and passionate writer/researcher to join our content, enablement, and operations team within the Office of Ethical and Humane Use. This communications manager will work closely with the EVP, Chief Ethical and Humane Use Officer and Director, Chief of Staff to research and create content about topics of responsible AI and mindful human-AI interactions. As an integral part of our team, you will be responsible for managing individual research projects and producing compelling and understandable content tailored to various audiences for our trusted AI thought leadership. Your research and writings will play a pivotal role in helping our stakeholders understand and engage with nuanced responsible AI topics in the enterprise technology space!

Responsibilities

• Research and understand complex and nuanced topics related to responsible AI and human-AI interaction.

• Write clear, compelling, and well-researched content (e.g. articles, white papers, reports) that reflect the team’s expertise and company’s viewpoints, including ghost writing for internal leaders.

• Leverage data to identify and build relevant and impactful messaging.

• Manage and conduct research projects on topics related (but not limited) to responsible technology trends, human-AI interaction patterns, tools and technologies in this space, and more.

• Create and publish progress reports on Salesforce’s trusted AI work and thought leadership in the ethical AI/human-AI interaction space.

• Collaborate with subject matter experts to ensure accuracy and relevance of content.

• Stay up-to-date with the latest developments in AI ethics, governance, policy, industry trends, and more to ensure our content remains relevant and up-to-date.

• Raise our external visibility and industry leadership through strategic campaigns related to responsible AI and tech.

• Translate complex technical and ethical concepts into accessible language for a non-specialist audience.

• Engage with stakeholders through written content to foster a community around responsible AI practices.

• Contribute to the development and execution of the content strategy, ensuring that it aligns with the needs of our audiences and supports overall thought leadership goals.

• Contribute to the development of educational materials and resources.

Required Qualifications

• Manager: 5+ years/ Senior Manager: 8+years of proven experience in writing and research, preferably within the AI ethics or human-computer interaction space.

• Degree or equivalent relevant experience required. Experience will be evaluated based on the Values & Behaviors for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.)

• Experience or demonstrated capability to take on multifaceted research projects, self-direct to find relevant research materials, isolate relevant data, and present findings.

• Proven ability to conduct in-depth research, gather information from various sources, and synthesize it into understandable content.

• Exceptional writing and editing skills, with the ability to explain complex concepts in a clear and concise manner to both technical and non-technical audiences.

• Ability to adapt to corporate and executive voice. Comfort ghost writing for leaders within the company.

• Strong analytical and critical thinking abilities. Meticulous attention to detail to ensure accuracy and consistency in all content.

• Demonstrated experience working collaboratively wi