Director, Generative AI Security Engineering & Operations

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

American Express is seeking a Director, Cyber Security to lead the Security Engineering, Automation & Operations function for Generative AI and Agentic AI technologies. Reporting into the Distinguished Engineer, this role will oversee the engineering, deployment, and ongoing operations of AI security guardrails, ensuring secure, reliable, and scalable adoption of Generative AI across the enterprise. The Director will own the day-to-day operations of GenAI security controls, manage operational risk, and drive engineering excellence across teams.

Key Responsibilities :

• Lead the day-to-day operations of Generative AI security guardrails, including monitoring, performance tuning, incident response, and lifecycle management.
• Establish 24x7 operational readiness for GenAI security platforms, with defined SLAs and consequence management workflows.
• Build and mature runbooks, playbooks, and automation pipelines for guardrail operations.
• Partner with Security Operations Center to triage, contain, and remediate incidents.
• Ensure observability, logging, and monitoring provide full operational transparency.
• Design, test, and operationalize secure GenAI and Agentic AI guardrail systems.
• Ensure seamless integration of security controls into enterprise GenAI platforms.
• Translate regulatory, legal, and privacy requirements into measurable operational controls.
• Partner with enterprise GenAI enablement teams to balance rapid enablement with secure guardrail enforcement.
• Build and lead a high-performing team of engineers and operations specialists.
• Mentor senior engineers and managers; drive operational excellence across disciplines.
• Establish metrics and KPIs to track the efficacy and reliability of GenAI security operations.

Qualifications :

• Bachelors Degree in Computer Science or related fields
• 10+ years in security engineering/operations, including 2+ years in AI/ML or LLM/GenAI security.
• Proven experience operating security controls at scale.
• Strong foundation in cloud, data, and application security principles.
• Deep expertise with automation, and operational governance.
• Familiarity with model risk management frameworks.
• Exceptional leadership skills with ability to manage cross-functional teams and influence at senior levels. 

Preferred :

• M.S. in Computer Science or related fields

Why This Role Matters

This role is pivotal in ensuring that American Express adopts Generative AI responsibly, securely, and at scale. As the operational leader for GenAI security, the Director will balance innovation with resilience, ensuring that AI-enabled experiences for our customers and colleagues remain safe, compliant, and trustworthy.

Salary Range: $144,250.00 to $256,250.00 annually + bonus + benefits

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