Director, Client Success, Demand Facilitation

Director, Client Success, Demand Facilitation

New York City, NY

Hybrid Schedule (M/F remote, T/W/TH in-office)

At Magnite, we cultivate an environment of continuous growth and collaboration. Our work impacts what millions of people read, watch, and buy, and we’re looking for people to help us tackle that responsibility with creativity and focus.  Magnite (NASDAQ: MGNI) is the world’s largest independent sell-side advertising platform. Publishers use our technology to monetize their content across all screens and formats including CTV / streaming, online video, display, and audio. Our tech fuels billions of transactions per day!

About this team:

The Director, Client Success, Demand Facilitation leads and manages a team of Account Managers who work directly with Agencies, Brands, DSPs, and Trade Desks to successfully manage online video ad campaigns across the Magnite platform. As a team lead, you will be responsible for maximizing the end-to-end success of our buy-side accounts and providing strategic direction and guidance to team and key accounts in order to achieve client objectives.

In this role you will:  

• Identify, prioritize, and support the execution of strategic growth initiatives by working cross-functionally with Demand Facilitation (Sales), Media Planning, Ad Operations, and Publisher Account teams

• Build and leverage relationships with key clients in-market to drive results

• Develop and implement processes for your team and cross-functional partners to streamline workflows, increase efficiency, and reduce errors

• Build strategies, programs, and process that align all Magnite GTM efforts

• Oversee collaboration with other Operations and Revenue leaders to successfully manage client relationships and campaigns

• Strategically identify opportunities for account growth through leveraging analysis and data; coach direct reports to do the same

• Lead and coach direct reports to lead strategic client meetings and deliver quarterly business reviews

• Oversee management of select strategic accounts

• Act as a subject matter expert to coach and train employees on assigned portfolios; leveraging best practices, product knowledge, tools, and data analysis

We’re looking for someone with: 

• 8+ years of related work experience with focus on digital media planning/buying, RTB/Programmatic buying, or digital advertising experience within an agency, trading desk or branded advertiser

• Work experience at a publisher, DSP or SSP is a plus

• Bachelor's degree preferred

• Demonstrated success in managing and leading a team of individual contributors and managers

• Proven ability to engage successfully with agency and brand client partners to build mutually beneficial growth plans

• Excellent communication and interpersonal skills

• The ability to balance competing dynamics in a fast-paced and complex environment through effective time management skills, the ability to multitask, strong attention to detail, and proactive prioritization

• An aptitude for technical troubleshooting and proactive analysis in the ad tech ecosystem

Perks and Benefits: 

• Comprehensive Healthcare Coverage from Day One

• Generous Time Off  

• Holiday Breaks and Quarterly Wellness Days

• Equity and Employee Stock Purchase Plan

• Family-Focused Benefits and Parental Leave 

• 401k Retirement Savings Plan with Employer Match

• Disability and Life Insurance

• Cell Phone Subsidy

• Fitness and Wellness Reimbursement

Company Culture: 

We believe collaboration is essential to success. Magnite’s hybrid schedule includes two days worked remotely (Monday and Friday) and three days on-site (Tuesday, Wednesday and Thursday). Our offices provide catered lunches, beverages, snacks, training and development, and office events to support your work week.  We also understand you have appointments, families, hobbies, and other commitments. Magnite strives to maintain a healthy work/life integration for all employees so you can bring your best every day - both at work and at home.

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