Deposits Specialist

About Us

Ascend is the largest credit union in Middle Tennessee and one of the largest credit unions in the United States, with over $4 billion in assets. With an occupation-based field of membership, Ascend is focused on the expansion and diversification of the select employee groups it serves, which creates greater security for the credit union and its member-owners. Approximately 650 employees serve more than 260,000 members from 28 Middle Tennessee branch locations, Regional Operations Center, Teller Center and Corporate Headquarters. Ascend recognizes that its employees are critical to the credit union’s sustained success and future growth. Our employees are the face of the credit union and their personal successes fuel the success of the team. Through collaboration between employees, management, our membership and our Board, we fuel an engine that propels the credit union forward.

What We Offer

Thank you for your interest in a career with Ascend Federal Credit Union! Being employed by Ascend is vastly different than just holding a job. The credit union prides itself on providing employees rewarding career opportunities, competitive benefits and a unique work culture. The credit union’s commitment to its employees is fostered by its commitment to the member-owners, ensuring dedicated and engaged employees to serve the membership. Ascend’s vision to be the most loved credit union in our market by employees and members alike has earned the credit union distinctions including Federal Credit Union of the Year (NAFCU, 2015), Best Credit Union to Work For (2016-2025) and Training MVP Awards (2015-2025).

Overview

The Deposits and Payments Specialist reports to the Deposits Manager. This role requires proficiency in multi-tasking, member service, and problem solving. Ensures that daily tasks are completed within established guidelines. Demonstrates quality customer service by answering incoming calls regarding an extensive range of questions and inquiries. Resolves problems by clarifying issues, researching and implementing alternative solutions, and escalating unresolved problems.

#LI-Onsite

 

Responsibilities

• Move daily ACH files from Federal Reserve to Patriot Officer for EFT representatives to process
• Export incoming and outgoing wire transfers to Patriot Officer for OFAC check
• Validate routing numbers provided on outgoing wires from offices
• Speak with member on recorded phone to obtain outgoing wire information. Verify member and routing number, score member by verifying risk factors for potential fraud and determine if additional verification is needed, deduct wire and fee from member, and enter wire information in Episys
• Send Accounting securities and holding statements from the Federal Reserve
• Order cash and enter coin shipment for offices by verifying all branches have entered totals correctly. Place order from Loomis into Federal Reserve within designated timeframe.
• Post all incoming and outgoing wires after all verification is complete multiple times daily
• Enter notice of change and returned ach information into Federal Reserve
• Verify users in PopMoney/External Transfers to determine if member is in good standing and account is permitted to have service. Determine risk factors for all transfers within Compass and contact member to verify and potentially suspend account
• Notify Security of potential fraud on all products - PopMoney/External Transfers, Wires, and Remote Deposit Capture
• Process all check exceptions, adjustments, and research outages
• Process Remote Deposit Capture checks by viewing check, accepting or rejecting, and placing hold if required
• Provide statistics and reports to manager for monthly reporting
• Process loan charge off's (including bankruptcy and return checks) within established guidelines
• Manage share accounts by analyzing reports and completing the required steps to place account in a charge off status
• Make arrangements with member on their negative balance to prevent account from being charged off
• Establish strong working relationships with credit union staff to assist with operational knowledge
• Provide support to team members when absences occur by completing duties within established guidelines
• Identify inefficiencies to streamline daily duties
• Escalate problems to your team lead or manager for resolution
• Assist with special projects in the department
• Read all internal publications and complete training assignments promptly

Please note: This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the position. The organization reserves the right to modify, add, or remove duties at any time, with or without notice, to meet busine