Customer Care Representative/Site Manager

Build your best future with the Johnson Controls team

As a global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet.  Join a winning team that enables you to build your best future! Our teams are uniquely positioned to support a multitude of industries across the globe. You will have the opportunity to develop yourself through meaningful work projects and learning opportunities. We strive to provide our employees with an experience focused on supporting their physical, financial, and emotional wellbeing. Become a member of the Johnson Controls family and thrive in an empowering company culture where your voice and ideas will be heard – your next great opportunity is just a few clicks away!

What we offer

• Competitive salary
• Paid vacation/holidays/sick time
• Comprehensive benefits package including 401K, medical, dental, and vision care - Available day one
• Extensive product and on the job/cross training opportunities - With outstanding internal resources
• Encouraging and collaborative team environment
• Dedication to safety through our Zero Harm policy
• Company vehicle, tools and equipment to complete all jobs

What you will do

The primary role of this Customer Care Sales Representative/Site Manager is to maintain and grow sales within a specific customer account. The representative will develop and execute a customer-focused strategy that will lead to greater retention of preventative maintenance contracts, higher revenue per customer and greater customer satisfaction.

As the Site Manager for this account, you will be responsible for managing the fire alarm contracts and projects, positively representing the company in all client, vendor, and internal interactions.  The SM oversees and communicates project progression from inception to completion including design, permits, material delivery, labor schedules, and field installation. You will develop comprehensive project plans to meet schedules and budgets, as well as managing aspects of existing contracts and expanding the services we provide to this client. You will prepare and run Work in Progress meetings, internally and with the customer. You will understand and follow all published codes, standards, and unique project specifications for the work we are providing. You will ensure that all AHJ requirements and departmental procedures are followed. You will convey a sense of professionalism, fairness, and concern for everyone involved, including labor and management. You will coordinate change orders and drive toward overall margin improvement on every job. 

This site manager position will also require managing the service contract work for inception to completion for a large client which will include but not be limited to the following activities; Coordinating inspection schedules, monitor and manage inspection schedules, manage and follow up on repair quotes, ensure repairs are completed and retested in a timely manner by tracking progress through status reports, Ensure invoices are delivered to our client timely, and accurately. 

How you will do it

• Methodology - Understanding of Project Management methodology and key knowledge areas: Integration, Scope, Time, Cost, Quality, Human Resources, Communications, Risk and Procurement Management.  
• Communication/Coordination - Responsible for communication and status reporting to project staff, service team, customer and management.  Responsible for work plan, ensuring project/service resources are allocated, scope of authority and provides technical advice and problem resolution to all aspects of project.  
• Fiscal - Responsible for tracking projects expenditures and installation progress through reviews, and updates of status reports, and modifies schedules of plans as required. Maintains full financial accountability to project; requires ability to forecast financial trends across project, ability to understand internal and external client cost structures and integrate, or translate to/from Johnson Controls accounting methodology using AIA standards.  
• Quality - Maintain full accountability to project/service quality; conducting inspections of work site, ensuring workmanship meets installation/repair required quality standards and expectations.  
• Customer Service - Provide responsive, concise, and professional support to all customers and other personnel and ensures timely follow-up on all customer concerns and issues. 
• Act as the primary point of contact for the assigned client and develop a positive ongoing rel