Associate Director, Project Management

Company Description

HealthHelp - A WNS Company (www.HealthHelp.com), is the leader in the field of healthcare utilization & care management. We have gained this position by actively working to change out-of-date practices with a collaborative, non-denial based approach. Our methodology helps payors achieve a higher return on investment, gives providers education programs that better inform physicians, and ensures quality and safety for the patients needing treatment.

HealthHelp’s innovative approach and strong IT capability in specialty benefits management means that staff will move healthcare forward when provided with evidence-based solutions and second opinions. HealthHelp's staff is comprised of healthcare professionals who make a difference every day. HealthHelp has a desire to fill their company with talented and innovative people who want a career path filled with success and personal growth.

Our specialty benefits management services are broad and include, Cardiology, Oncology, Radiology, Radiation Therapy, Sleep Care, and Musculoskeletal Care. 

WNS (Holdings) Limited (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Telecommunications, Travel and Utilities.

Job Description

•    Establishing a clear project charter/scope, project plans with deadlines, assigning responsibilities, monitoring and reporting accurate project health and progress
•    The role includes coordinating across HH departments to promote a collaborative approach to deliver successful outcomes
•    Successful projects will ensure that deliverables are on-time and fall within the applicable scope and budget
•    Lead and direct the work of others, accept ownership for accomplishing new and different requests and explore opportunities to add value to job accomplishments
•    Ideal candidate must have a thorough understanding of
•    PMO strategies and operations
•    Project Management Methodologies
•    Extensive cross functional stakeholder management experience
•    The ability to execute and interact with business stakeholders and cross-functional teams to ensure project objectives are achieved
•    Work in collaboration across stakeholders and teams for successful delivery outcomes
•    Meet with HH functional owners to review current project status reports
•    Monitor and manage project performance inclusive of cost and team performance.
•    Manage changes to the project scope, project schedule and project costs using appropriate verification techniques established as a part of HH PMO toolkit
•    Measure project performance using appropriate tools and techniques defined as a part of HH’s PMO methodology and framework
•    Evaluate and continuously improve the Project Management Standards, Tools and Templates
•    Adhere to HH PMO Playbook standards by conducting project quality reviews
•    Gather feedback from customers (internal and external) on the use and effectiveness of the HealthHelp Project Delivery
•    Perform other duties as requested to support the Project Office and HH Business Units
•    Identifies, tracks and aggregates metric progress against organizational goals and provides visibility and intelligence to monitor performance levels
•    Performs research and critical investigation of key business problems, implements solutions, and monitors progress
•    Provides trend analysis of past and current metrics to drive accountability 
•    Reviews existing business processes and workflows to determine operational sustainability and efficiencies using established continuous improvement techniques 
•    Works closely with VP, Ops, Compliance, and Clinical Team to ensure risks are mitigated through IT solutions or process engineering, and to identify paths to measurement/improvement efforts 
•    Quantifies value created by historical and current solutions 

Qualifications

•    Bachelor’s degree or equivalent years of experience, required 
•    Master’s degree, preferred
•    5 years of quantitative analytics or business management experience, required
•    3+ years of project and/or program management experience, required
•    3 years of experience working in the managed care industry, required
•    PMP certification, required
•    Quality or process methodology training certification (BPM, Lean Six Sigma, etc.), required 
•    Utilization management experience, preferred
•    Medicare/Medicaid experience,  preferred
•    Certifi