Field Service Engineer

Company Description

Bosch Rexroth is one of the world’s leading providers of Drive and Control Technologies. Regardless of the motion task that customers face anywhere in the world, they will always find a Bosch Rexroth team with local experience and the appropriate know-how from more than 30 industries and all drive and control technologies. Our associates take on their customers’ challenges with passion and persistence until the right solution is found. This is what makes Bosch Rexroth a strong, reliable partner for Mobile Applications, Machinery Applications and Engineering and Factory Automation. As the Drive & Control Company, we develop, produce, and distribute our components and system solutions in over 80 countries.

Bosch Rexroth, dba HydraForce, Inc. offers one of the most comprehensive lines of high-quality hydraulic cartridge valves for the mobile and industrial equipment markets. We design and manufacture high performance valves that meet virtually any need encountered in machine design. Our cartridge valves are designed to fit a wide range of industry-common valve cavities. Our employees enjoy a fast-paced and challenging work environment that provides them with daily opportunities to Power Forward their careers. For almost 35 years, Bosch Rexroth, dba HydraForce, Inc. has been producing the most innovative elector-hydraulic control solutions for the mobile machinery and industrial equipment markets.

Job Description

Job Duties and responsibilities

A Field Service Engineer is a professional who manages the customer claims once reported by the customer, raises RMAs and ensures the RMA Response targets are achieved (content and timing). Also provides on-site support, doing repairs, technical support, sorting activities and other service-related activities in the customer sites.

Management may assign or reassign duties and responsibilities to this job at any time due to reasonable accommodation or other reasons

• If a hydraulic system is malfunctioning and available for inspection, the Engineer would diagnose the problem, which could involve issues like leaks, pressure loss, faulty valves, or other failing components
• If feasible and customer approved, repair and replace problematic components
• Support customers onsite to resolve other various quality concerns
• Ensure strong communication between customers and staff based in the office
• Issue RMA’s to customers, with clear details of failure modes so onsite team can resolve quickly
• Use an 8D format to thoroughly report and resolve product issues
• Understanding and communicating quality requirements in accordance with the customer supplier quality manual
• Assist with returns and RGA reports to customer for line rejects, ensuring root cause analysis has been completed, using appropriate OEM problem solving techniques and/or HydraForce 8D process, to eliminate reoccurrences. Using customer portals when requested.
• Work with internal departments to develop accurate, timely resolution and closure of quality issues identified by the customer.
• Provide timely identification of claim trends and prioritize efforts into reducing claim costs
• Participate in creating design solutions to address warranty issues
• Works with both the Customers and HydraForce Sales departments in coordinating and supporting warranty agreements
• Other duties and responsibilities as assigned by manager

Location

Waterloo or Des Moines or Dubuque or Ottumwa in Iowa 

 Moline or East Moline in Illinois 

Travel Requirement

• Able to travel full time within the region assigned, including extended stays as needed. Approximately 90-100% travel within a region. 1-3 hour drive depending on area of residence. Some locations further.

Quality, Environmental Health and Safety

• Read, understand and participate in development of, Quality; Environmental; Health & Safety policy.
• Take reasonable care for personal safety and the safety of others who may be affected by their acts or omissions.
• Co-operate with the company and customer in achieving and maintaining Quality, Environmental Health and Safety standards where relevant and as directed.
• Report to appropriate manager or personnel any actual or potential risks, accidents or dangerous occurrences that are identified in the work place

Physical Requirements

While performing the duties of this job, the employee is frequently required to do the following:

• Lift and move up to 50 pounds without assistance

Work Environment

• Work time is spent at customers manufacturing environment where temperatures are often warm or cool, depending upon the season, and n