Senior Manager, Strategy & Operations - Moveworks

Company Description

Company Description

Moveworks is the Agentic AI Assistant platform that empowers the entire workforce. 
Our platform enables employees to converse with all of their business systems through natural language to quickly find answers and automate tasks. Powered by the world's most advanced LLMs, our proprietary models, and a sophisticated Agentic AI platform, we're transforming how work gets done by allowing AI to take initiative, streamline complex workflows, and continuously learn and adapt.

Moveworks is trusted by over 5.5 million employees at more than 350 of the world’s largest companies, including 10% of the Fortune 500, to automate everyday tasks and streamline business operations. Recognized on the Forbes Cloud 100 and AI 50 lists, Moveworks was also named one of Fast Company’s 2025 Most Innovative Companies and Inc’s Best in Business, in the Best in Innovation category. Moveworks was also recognized at Microsoft’s 2025 Partner of the Year and in 2024, received the AI Breakthrough Award. 

In December 2025, Moveworks was acquired by ServiceNow, marking a pivotal milestone in our journey to create a single front door to work for all business systems. By combining ServiceNow’s workflow automation with Moveworks’ Reasoning Engine and natural language capabilities, we deliver the AI platform for every person and every workflow. Built to go beyond basic summaries to deliver meaningful business impact. Together, our AI acts across enterprise systems to turn conversations into completed work. 

By joining our team, you’ll be at the forefront of the AI transformation, backed by the global scale of ServiceNow and the agility of a high-growth company. We are looking for world-class talent to help us extend agentic AI to every employee across every corner of the business. 

Come join us!

ServiceNow
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market standard, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

The Sr. Manager of Strategy & Operations will play a critical role in shaping the business strategy and operational engine of the Moveworks Business Unit within ServiceNow.
This is a high-impact, high-visibility position that allows you to partner with senior BU principals to define priorities, drive cross-functional initiatives, and build the systems and processes required to scale. You will operate at the intersection of strategy, operations, go-to-market, and data— helping translate vision into execution and measurable business outcomes.
This role is ideal for a strategic operator who thrives in ambiguity, brings analytical rigor, and enjoys building scalable frameworks in fast-moving environments.

Responsibilities

• Serve as a trusted strategic and operational partner to Moveworks BU principals, supporting priority setting, recommendations, and execution
• Design and maintain analytical models and reporting mechanisms to enable informed outcomes 
• Guide high-priority, cross-functional and cross-BU initiatives from problem definition through execution, ensuring clear ownership and measurable outcomes
• Support business reviews, planning cycles, and executive-level reporting to ensure alignment across BU principals  and senior stakeholders
• Structure ambiguous business opportunites into clear problem statements, develop hypotheses, and deliver data-derived recommendations
• Identify operational inefficiencies and implement scalable systems that increase execution velocity and organizational effectiveness

Qualifications

To be successful in this role you have:

• This is a high-visibility role that requires strategic thinking, analytical rigor, operational discipline, executive presence, and an ability to drive impact in a fast-moving, matrixed environment
• Experience in leveraging or critically thinking about how to integrate AI into work processes, judgements or problem-solving. This may include using AI-powered tools, automating workflows, studying AI-influenced insights, or exploring AI’s potential impact on the function or industry.
• 8+ Years of Relevant Experience: Including at least 2 years in management consulting, finance, strategy and operations in a technology company in a technology company, or similar fields. Prior experienc