Facilities Assistant

Department: Facilities

Employment Type: Permanent - Full Time

Location: On Campus

Compensation: £20,000 - £25,000 / year

Description

The Facilities Assistant reports to the Team Leader or Senior assistant and is responsible for providing support to ensure facilities services are provided in an effective and efficient manner, as well as being the initial point of contact for the Facilities department. You must also always demonstrate a high level of security awareness and have knowledge of emergency evacuation procedures and Health & Safety.

About CDL
CDL is one of the UK’s leading software development houses, employing over 600 people at its campus in Stockport. It has a consistent history in the high-volume retail insurance sector. CDL has spearheaded developments in the aggregator, web and telematics space, including connected home, enrichment and self-service solutions. As a result, the company’s robust and innovative technologies have enabled its customers to thrive in the highly competitive UK insurance marketplace. We have built a collaborative and creative culture where we employ agile techniques to deliver our pace-setting applications. We pride ourselves on cultivating an inspiring working environment with our employees at the heart of our company.

In a nutshell we are the market leading software house in our industry, creating the software, websites & apps for the Insurance & Finance sector across the UK. If you were to go on a price comparison website, approximately 65% of the companies on there are our clients!

Key Responsibilities

• Locking and unlocking of all CDL properties daily and reacting to requests to opening off site buildings as and when required.
• To proactively work towards promoting a sense of pride in the facility department by being reactive and proactive.
• Prepare for Health & Safety and Environmental audits, by ensuring all checks are completed and any faults/issues are raised.
• Ensure the delivery of Facilities Management service is to a high standard.  Identifying opportunities that will continuously improve all aspects of FM operations.
• Assist with Fleet daily duties, including checking each vehicle is road worthy, report any issues to Senior facilities assistant or Team Leader and assist with any other requests required such as organising hire cars for client visits.
• To be responsible for all external contractors in the building daily, Cleaning, Maintenance, Catering, Plant Maintenance and Pest Control ensuring all Service level agreements (SLA) and Key performance indicators (KPI) are maintained.
• Carry out building & meeting room checks daily, ensuring any issues are dealt with in a prompt and efficient manner.
• The ordering and upkeep of the stationery that is used by the entire building. Includes placing weekly order also first point of call for ordering the consumables. 
• Assisting the Facilities department with office moves and other general ad hoc projects. 
• Identify any furniture that requires replacing.
• Organisation of meeting room setups. Act as point of contact for company departments and contractors ensuring lines of communication are maintained and regularly monitored – such as email, mail, telephone, and helpdesk.
• Ensure attending contractors onsite have authority to work and have provided the correct health and safety documentation and permit to work before commencing work. Record contractor activities onsite.
• Ensure contractors have full filled their duties and the area is clean and safe.
• Support and assist the Facilities Manager and the team with administration requirements.
• Liaise with service providers and contractors to ensure regular activities are undertaken e.g., recycling, courier services.
• Manage contractors, contracts and suppliers as directed to ensure service delivery.
• General health and safety duties including risk assessments, contractor monitoring and other statutory and non-statutory site requirements.
• Attend training and course as directed by the Facilities Manager.
• Assist with maintaining the property to an acceptable high condition if contractors are not available, including cleaning, grounds maintenance, D.I.Y when required including painting and hands on maintenance & waste services. Using on site equipment such as MEWP lawn mower etc to achieve standards required.
• Liaising with Security contractors respectively ensuring that the site is always fully operational.
• Assist with the local management of Environmental matters to ensure targets are met such as recycling targets and any issues are resolved. Record all recycling data and file transfer notes approp