Regional Technical Services Manager

JLL empowers you to shape a brighter way.  

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Regional Technical Lead – Engineering and Asset Management (IFM)

Position Overview

The Regional Technical Lead provides technical leadership and engineering expertise across an integrated facilities management portfolio within the assigned region. This role ensures seamless delivery of technical services, optimizes asset performance, and maintains engineering standards across multiple client sites while supporting the integrated service delivery model that combines hard and soft FM services.

Key Responsibilities

Technical Leadership & IFM Integration Provide technical direction and engineering leadership across the regional IFM portfolio, ensuring alignment with client SLAs, contractual obligations, and organizational standards. Lead the technical integration of hard services (MEP systems, building fabric) with soft services delivery to optimize overall facility performance. Serve as the primary technical escalation point for complex engineering challenges affecting service delivery.

Maintenance and Works Delivery

Working with the local site teams, ensure that a full and compliant program of maintenance is delivered as per the requirement of our contract service catalogue. Review and audit maintenance delivery both in-house and via partner vendors/contractors to ensure minimum stator compliance is adhered to and required standards of safety and workmanship are upheld. Review and actively manage the 52-week planners for each site to ensure all maintenance is delivered on time, in-line with all KPI’s and performance metrics.

Asset Management & Performance Optimization Oversee comprehensive asset lifecycle management programs including condition assessments, preventive and predictive maintenance strategies, and capital planning recommendations. Analyze asset performance data and maintenance trends to identify opportunities for reliability improvement and cost optimization. Develop and monitor KPIs related to asset uptime, mean time between failures, energy consumption, and maintenance effectiveness across the regional portfolio.

Engineering Standards & Compliance Establish and enforce engineering standards, standard operating procedures (SOPs), and technical specifications across all regional sites. Ensure compliance with health and safety regulations, building codes, environmental legislation, and client-specific requirements. Conduct technical audits and site assessments to verify adherence to IFM service delivery standards and identify improvement opportunities.

Client Relationship & Service Delivery Act as technical interface with clients for engineering and asset-related matters, providing expert advice on system performance, lifecycle planning, and strategic recommendations. Support account teams in addressing client concerns, technical queries, and service improvement initiatives. Contribute to client reviews, governance meetings, and business planning discussions with technical insights and data-driven recommendations.

Team Development & Technical Support Mentor and provide technical guidance to site-based engineering teams, multi-skilled technicians, and facility managers across the region. Develop and deliver technical training programs on building systems, maintenance procedures, safety protocols, and new technologies. Support recruitment, competency assessment, and career development of technical personnel within the IFM operation.

Capital Project & CAPEX Planning Review and approve technical scopes of work for capital improvement projects, system replacements, and refurbishment programs. Provide technical input during project planning, design review, contractor selection, and value engineering exercises. Coordinate CAPEX forecasting and lifecycle replacement planning to support client budget planning and investment decisions.

Vendor & Service Partner Management Manage relationships with specialist subcontractors, OEM service providers, engineering consultants, and equipment suppliers. Review and optimize service agreements, maintenance contracts, and SLAs for technical adequacy and value delivery. Conduct vendor performance reviews and drive continuous improvement in third-p