Customer Success Manager

Reltio, Trusted Data Foundation for Your Business Outcomes

About Reltio

At Reltio, we’re on a mission to enable digital transformation by delivering a single source of truth for enterprise data designed for the digital experience economy. We disrupted the master data management (MDM) software market when we launched the first cloud-native MDM software-as-a-service (SaaS) platform. The Reltio Connected Data Platform leverages a cloud-native multi-tenant architecture and our ecosystem to enable speed, agility and flexibility at scale. Companies across industries rely on Reltio to deliver mission-critical, secure, trusted real-time data at scale to create connected omnichannel experiences for their customers, partners and employees.

We’ve earned numerous awards and top rankings for our technology, our culture and our people. Reltio was founded on a distributed workforce and offers flexible work arrangements to help our people manage their personal and professional lives. So if you’re ready to work on unrivalled technology where your desire to be part of a collaborative team is met with a laser-focused mission to enable digital transformation with connected data, let’s talk.

Reltio’s Focus:

At Reltio, you can take part in our mission to enable digital transformation by delivering a single source of truth for enterprise data designed for the digital experience economy. We contribute to more fulfilling and happier lives for people everywhere by delivering single source of truth for data enabling digital transformation. We leverage a cloud-native multi-tenant architecture and our ecosystem to enable speed, agility and flexibility at scale. We pride ourselves in our transparent, leadership, and meritocratic company culture and have achieved the Fortune 100 best companies to work for.

Reltio’s values: 

• Customer First
• Better Together
• Simplify & Share
• Own It
• Always Better Than Yesterday

Job Summary:

The Reltio Customer Success Manager (CSM) is responsible for driving customer adoption and retention, mitigating risk, and providing overall guidance and thought leadership for our customers throughout their relationship with Reltio. You will serve as the primary post-sale point of contact for customers after implementation and use in-depth knowledge of the products being sold, the customer industry and/or business processes, and technical expertise to facilitate adoption and utilization of Reltio products. You possess the technical and architecture background and industry experience to become a true trusted advisor to customers and be able to articulate value and demonstrate how Reltio solutions will enable our customers to achieve their desired outcomes. You will inspire and guide customers towards meeting their goals with the Reltio solution as a critical part of their overall data management approach. You must be comfortable consulting and situationally fluent to effectively communicate with executives about the business value proposition of our product and the technology that enables it. As a CSM at Reltio, you will be the champion of our customers, building and maintaining strong relationships to ensure their success on our platform and the retention and growth of our customer base.

Here's What You'll Do: 

➢ Account management for large enterprise customers to help them gain value from Reltio as measured by retention, adoption, growth, and customer advocacy. 

➢ Holds and grows a trusted advisor relationship with customer sponsors such that all activities are closely aligned with the customer's business case, strategy, and goals allowing the full potential of the Reltio solutions to be realized. 

➢ Track, report, and benchmark all milestone-related adoption activities such that the overall success of the customer's initiative can be closely monitored including visibility to the executive sponsors. 

➢ Actively promote all current products the customer has licensed while identifying additional opportunities to showcase additional features, products, and services. 

➢ Demonstrates product features beyond central functionality to help the customer achieve specific business results and maximum value 

➢ Recommends specific solutions to achieve the customer's desired result that align with best practices of the product and industry. 

➢ Design metrics and measures in order to measure ROI on the company's products by the customer. 

➢ Timely data capture and documentation within internal applications to ensure data-driven decisions are being made to proactively identify adoption and retention risk. 

➢ Work closely with the sales team to identify and pursue upsell and cross-sell opportunities, foster synergy, create alignment, and collaborate o