Business Analyst, Global Product Monitoring (Hybrid - Acton, MA)

Job Title: Business Analyst, Global Product Monitoring

Department: QA - Post Market Quality Assurance

FLSA Status: Exempt

Position Overview:

This position is integral to supporting the department through complaint database software enhancements, upgrades, report creation, data structure, and validation activities/documentation. 

• The Business Analyst (BA) will be the primary connection to IT resources supporting the business unit. 

• The BA will have a strong understanding of the business unit’s processes, context surrounding why the processes are in place, and what happens if processes are not functioning/followed. 

• The BA will be an expert in the systems utilized by the business unit and understand the implications of system structure, how changes may impact systems, and how system data is utilized for reporting. 

• This individual will be responsible for all business analyst deliverables in projects impacting his/her business unit. 

• It requires organization and attention to detail while working with other functions within the organization to ensure compliance and accomplishment of tasks.

Responsibilities:

• Define user and functional requirements for new features, functions, etc.

• Acts as a key liaison with IT during projects and throughout the maintenance phase.

• Understanding impact to existing processes within his/her functional area

• Perform functional testing with ability to use creative thinking for test cases

• Training prep and execution for system enhancements

• Co-ownership of project activation process and scope docs

• Ownership of complete business requirement documentation and discovery process and significant involvement in functional requirement phase.

• Ownership of testing.  Test scenario and script creation, and planning/execution of UAT.

• Provide leadership on resolving business process issues related to the system.

• Creation of reports for general needs

• Data quality – monitoring and resolving/escalating issues

• Resolve end user “how to” questions, resolve master data errors, and assist with reversing standard transactions.

• In conjunction with process owner/management, maintain SOP’s and other documentation.

• Act as a focal point for reporting issues, enhancement requests and projects including documenting business requirements and managing user acceptance testing.

• Focal point for addressing system changes, regression testing during upgrades/patches, and other system maintenance activities throughout the maintenance phase.

• Support database development and reporting capabilities related to the complaint / reliability department needs.

• Assist in gathering information and data during FDA, ISO or other third party or internal audits.

• Performs other duties as required.

Education and Experience:

Minimum Requirements:

• BS degree in a technical or scientific discipline

• Minimum of 1-3 years’ experience with data management / Quality Management Systems

Preferred Skills and Competencies:

• Salesforce Administrator Certification preferred

• Effective verbal and technical writing skills. Ability to communicate at multiple levels
  of an organization.

• Ability to organize and judge priorities.

• Excels at generating and maintaining organized and accurate records.

• PC skill, word processing, spreadsheet, database.

• Able to work effectively in a high-energy environment.

Physical Requirements (if applicable):  

• Some travel may be required 10%

NOTE: This position is eligible for hybrid working arrangements and requires on-site work from an Insulet office. #LI-Hybrid

Additional Information:

Compensation & Benefits: For U.S.-based positions only, the annual base salary range for this role is $84,975.00 - $127,462.50 This position may also be eligible for incentive compensation. We offer a comprehensive benefits package, including: • Medical, dental, and vision insurance • 401(k) with company match • Paid time off (PTO) • And additional employee wellness programs Application Details: This job posting will remain open until the position is filled. To apply, please visit the Insulet Careers site and submit your application online. Actual pay depends on skills, experience, and education.

Insulet Corporation (NAS