Director of Technology, Assessments and Provider Experience

At Genworth, we empower families to navigate the aging journey with confidence. We are compassionate, experienced allies for those navigating care with guidance, products, and services that meet families where they are. Further, we are the spouses, children, siblings, friends, and neighbors of those that need care—and we bring those experiences with us to work in serving our millions of policyholders each day. 

We apply that same compassion and empathy as we work with each other and our local communities. Genworth values all perspectives, characteristics, and experiences so that employees can bring their full, authentic selves to work to help each other and our company succeed. We celebrate our diversity and understand that being intentional about inclusion is the only way to create a sense of belonging for all associates. We also invest in the vitality of our local communities through grants from the Genworth Foundation, event sponsorships, and employee volunteerism.

Our four values guide our strategy, our decisions, and our interactions:

• Make it human. We care about the people that make up our customers, colleagues, and communities.
• Make it about others. We do what’s best for our customers and collaborate to drive progress. 
• Make it happen. We work with intention toward a common purpose and forge ways forward together. 
• Make it better. We create fulfilling purpose-driven careers by learning from the world and each other.

POSITION TITLE

Director of Technology, Assessments and Provider Experience

POSITION LOCATION

New York, NY

YOUR ROLE

As a senior technology leader, the Director of Technology is responsible for architecting, building, and scaling modern B2B and B2C assessment platforms that support CareScout’s mission to simplify and dignify the aging experience. This role combines hands-on technical leadership with strategic ownership of platform architecture, engineering practices, and team development, ensuring delivery of resilient, scalable, and high‑quality digital solutions.

What you will be doing

• Responsibilities
  • Architect and implement modern B2B and B2C assessment platforms using technologies such as TypeScript, React, React Native, Flutter, and GraphQL.
  • Champion best-in-class software development practices to ensure modular, scalable, resilient, and secure systems.
  • Define and enforce coding standards, design patterns, and quality metrics to ensure maintainable and reliable codebases.
  • Lead CI/CD pipeline implementation and contribute to DevSecOps practices across the platform.
  • Partner with shared services teams to optimize Azure cloud environments for performance, scalability, and resilience.
  • Collaborate closely with Product Managers, UX Designers, Marketing, and Operations to translate business needs into technical solutions.
  • Provide technical mentorship, code reviews, and guidance to engineering teams, fostering continuous improvement and technical excellence.
• Deliverables / Results
  • Delivery of large-scale, high-impact web and mobile platforms supporting CareScout’s assessment and provider experiences.
  • Consistent, reliable multi-release deployments supported by standardized development and CI/CD processes.
  • High-quality, secure, and performant applications deployed across web, iOS, and Android platforms.

• Impact / Value Add
  • Enables scalable digital experiences that improve how families and providers navigate long-term care decisions.
  • Improves developer productivity, system reliability, and time-to-market for new capabilities.
  • Strengthens CareScout’s technology foundation to support growth, innovation, and customer satisfaction.
     
• Ownership
  • End-to-end ownership of platform architecture, technical standards, and engineering execution.
  • Accountability for system quality, scalability, and long-term maintainability.
  • Ownership of talent development, including upskilling and technical capability growth within the team.

• Collaboration
  • Works cross-functionally with Product Management, UX, Marketing, Operations, and shared technology services.
  • Partners with stakeholders to align technical solutions with business strategy and customer needs.

What you bring

• Perspective
  • Strong customer- and mission-focused mindset, with experience building technology solutions that directly impact user experience and business outcomes.
     
• Qualities
  • Highly collaborative, results-driven, and entrepreneurial