Hotel: 

Hilton Charlotte Airport

2800 Coliseum Centre Drive

Charlotte, NC 28217

Shuttle Driver

Full time

Atrium SPIRIT – where teamwork, passion and appreciation ignite service excellence

Primary Purpose: 

The primary purpose of the Transportation Specialist is to provide guests with an excellent transportation experience, ensuring that guests are greeted and transported to and from requested destinations.  

Work Performed: 

The Transportation Specialist will be tasked with the following duties, responsibilities, and assignments: 

• Drive property-designated vehicles to and from guest destinations including, but not limited to, local airports, restaurants, theaters, sporting events, convention centers, etc.;   

• Assist guests with luggage; 

• Greet arriving and departing guests in a timely, friendly and efficient manner;  

• Respond to guest inquiries and requests; 

• Resolve guest concerns (escalate as appropriate) ;  

• Ensure proper disinfecting/sanitization/cleaning of shuttles, front drive, and lobby; 

• Follow all company safety and security policies and procedures, including reporting accidents, injuries and unsafe work conditions to management; and  

• Any and all other work as required to complete the primary purpose of the position. 

Required Prior Experience: 

Prior customer service experience 

Preferred Prior Experience:

Hospitality industry experience  

Preferred Education: 

High School Diploma or equivalent 

Required Licenses/ Certification: 

Valid state driver’s license and adhere to all company guidelines regarding moving violations.  

Physical: 

Able to lift a minimum of 50lbs occasionally 

Able to lift 10lbs regularly  

Able to stand and/or walk for duration of schedule shift 

 

Other: 

Flexible to working days, early mornings, evenings, nights, weekends and holidays 

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When you’re an Atrium Associate, you’re a part of a crucial workforce providing the ultimate ‘Home Away From Home’ for our guests. We know that it takes a lot of time and effort to provide these exceptional experiences, so we reward your efforts with a competitive compensation plan and other benefits and perks that allow you to offer your best to our guests. These benefits include:

• Daily Pay
• Significant Travel Discounts on Marriott and/or Hilton properties
• 401k Plans
• Medical Insurance
• Other property specific benefits