Corporate Vice President, Agency Change Management

Location Designation: Hybrid - 3 days per week 

 

 

When you join New York Life, you’re joining a company that values career development, collaboration, innovation, and inclusiveness. We want employees to feel proud about being part of a company that is committed to doing the right thing. You’ll have the opportunity to grow your career while developing personally and professionally through various resources and programs. New York Life is a relationship-based company and appreciates how both virtual and in-person interactions support our culture.

 

 

New York Life’s primary distribution channel is the career Agency sales force of more than 12,000 agents and advisors, operating in virtually every major city in the United States.  Every agent/advisor is affiliated with one of our General Offices. These offices are operated by Agency management teams responsible for agent and management recruiting, development, and sales.  Approximately half our agents/advisors operate their businesses out of our General Offices, while the other half maintains independent office locations. 

 

Our General Offices are divided up among four Zones. In addition to our Zone offices, an Agency Home Office team responsible for strategy, finance, administration, standards, training, marketing, and communications supports our agents and field managers. The Agency operation also comprises teams charged with growing our business in key market segments, including the middle-income market and the advanced (high-net-worth) market. 

 

Role Overview       

• Assess change impact initiatives from end-users (agents/advisors/field management) point of view
• Partner with departmental teams and initiative leads to develop and refine on-going change plans and tactical executional plans
• Partner with stakeholders and Agency Change Management team to align, prioritize and track all activities related to agent/advisor/field manager change management roadmap
• Liaise with initiative leads, business areas and internal teams to suggest/build feedback loops to solicit field input 
• Review and recommend resources and tools to support change/adoption for personas
• Help find appropriate course of action and activities to ensure the success of initiative deployments
• Support governance process, ensuring regular communication and coordination of initiatives across department
• Help lead the evolution of the culture in the field, ensuring a strong connection to our broader strategic efforts and vision
• Partner with team members and business leaders to assess, understand, evaluate, and document key dependencies across various interdependent initiatives based on strong understanding of goals and desired outcomes, particularly as it relates to the field force

 

Qualifications

• Bachelor's degree and/or equivalent experience 
• Minimum 5+ years of relevant experience
• Understanding of financial services sales organization and/or NYL Agency preferred
• Strong planning and organization skills required
• Excellent PowerPoint skills and experience building decks 
• Strong understanding of how to motivate and drive change amongst a vast, distributed field force
• Ability to translate complex information into easy-to-understand plans
• Knowledge of tools, processes, systems, etc. as used by the field will be necessary to complete change impact assessments
• Familiar with insurance industry and current competitive landscape
• Understanding of NYL's selling and/or recruiting systems and tools
• Strong understanding of New York Life’s business strategies, Agency’s (distribution arm of NYL) near and longer-term priorities, and the products and services we offer

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Salary range: $122,500 - $210,000 

Overtime eligible: Exempt 

Discretionary bonus eligible: Yes