Manager of Hotel Training, The Statler Hotel

Cornell University’s Statler Hotel has launched a search for a Manager of Hotel Training on our Administration team.

The Statler Hotel employees are a team of hospitality professionals who proudly lead the premiere collegiate lifestyle hotel, welcoming the world to the cherished gathering place for those who love Cornell University. We challenge thinking while connecting and cultivating people. Our actions are driven by a collective aspiration to build a culture of collaboration, celebration, and excellence. Our mission is to provide uniquely crafted experiences through personalized connections that will inspire future leaders who will change the world of hospitality.

Statler Hotel leaders are expected to lead with hospitality. We connect with each member of our staff, ensuring staff feel welcomed, comfortable, and important. We strive for self-mastery, accepting of ourselves and others, demonstrating empathy, and gratitude. We lead with a servant's heart, practicing the fundamentals of LEAD (listen, educate, action, and deliver). We engage, intentionally giving our time, talent, and heart to those we lead, ensuring everyone on our team feels significant, and leveraging the power of encouragement. We use a coaching style of leadership, utilizing SMART goals and extending grace as we motivate employees to do their best. We create stories and memorable experiences to inspire our staff.

   

As a university founded to be a place where “…any person can find instruction in any study,” diversity and inclusion are at the core of our values and mission. We strive to be a welcoming, caring, healthy, and equitable community where students, faculty, and staff with different backgrounds, perspectives, abilities, and experiences can learn, innovate, and work in an environment of respect, and feel empowered to engage in any community conversation. As a member of the Cornell University community, it is important to recognize our shared responsibility to each other to cultivate a culture of inclusion for all.  Cornell Core values

As a people manager and university leader, you will model and support a culture of diversity, equity, inclusion, and well-being by fostering an environment where everyone can thrive and navigate work and life’s challenges because they feel like they belong and have the tools and support they need.    

While position responsibilities vary greatly, the Skills for Success and Leadership Skills for Success are foundational to what is expected of every employee and leader working at Cornell.  These skills are essential for individual and organizational success. Staff Skills for Success; Leadership Skills for Success

The Manager of Hotel Training Opportunity:

The Manager of Hotel Training’s areas of responsibility include coordinating Hotel staff and student job training, assisting with student and community programs, new staff orientation programming, safe workplace compliance and best practice training, coordinating awareness and access to Cornell University’s learning and development resources, and other duties to support the hotel.   

What we are looking for in this role:

• Experience in and/or demonstrated commitment to supporting diversity, equity, access, inclusion, and well-being.
• Demonstrated skill with understanding of cultural differences.  
• Proven experience connecting diversity, inclusion, and wellbeing practices to business goals. 
• Bachelor’s degree in hospitality, business, or human resources
• Three to five years of relevant experience in hotel/restaurant operations, training, and development and/or human resources.
• Proven track record for planning, developing, and executing training programs.
• Experience writing Standard Operating Procedures and Training / Succession plans
• Superior communication including verbal, listening, and writing.
• Strong platform presentation skills, including the ability to organize and present content, understand, and engage with the audience, ability to self-manage emotional reactions, appropriate use of good humor, proficient with presentation technology, tools, and equipment, and ability to inspire an audience.
• Proficient in the use of Microsoft Office products (Word, Excel, PowerPoint)
• Strong organizational and analytical skills in problem-solving.
• Excellent coaching, counseling, and mentoring skills.

Preferred Qualifications: