Senior Manager, Controls & Governance

Company Description

Zayo provides mission-critical bandwidth to the world’s most impactful companies, fueling the innovations that are transforming our society. Zayo’s 141,000-mile network in North America and Europe includes extensive metro connectivity to thousands of buildings and data centers. Zayo’s communications infrastructure solutions include dark fiber, private data networks, wavelengths, Ethernet, and dedicated Internet access. Zayo serves wireless and wireline carriers, media, tech, content, finance, healthcare and other large enterprises.

Zayo is looking for a rare operator — a leader who can bring structure to complexity, discipline to scale, and visibility to large, fast-moving fiber construction programs. 

Our Senior Manager, Controls & Governance will architect and lead the operational controls framework that enables consistent, predictable, and high-quality execution across OSP deployment. This role sits at the center of project delivery, systems, reporting, and is a major contributor to executive decision-making — ensuring leadership has real-time clarity into performance, risk, and execution health. 

This is not just a maintenance role. This is a build-and-elevate role. 

Responsibilities/Ownership:  

Build the Controls Engine for OSP Delivery 

• Architect and implement governance and controls frameworks supporting fiber construction programs 

• Establish operational guardrails ensuring consistency across markets and teams 

• Create scalable mechanisms to monitor schedule, cost, quality, and execution health 

• Identify systemic risk patterns and implement preventative controls 

• Drive accountability and performance discipline across project teams 

Leadership & People Management 

• Build and manage a team of nine control PMs. Define team structure, roles, and capabilities required to support expanding OSP programs. Hold team members and cross-functional partners accountable to defined KPIs and delivery standards within the controls function. 

• Establish and scale a high-performing Controls & Governance function aligned to business growth.  

• Actively mentor team members, strengthening both technical capabilities and business judgment. 

• Foster critical thinking, problem-solving, and systems-level ownership across the team. Continuously evolve team capabilities as systems, scale, and complexity increase. 

• Encourage knowledge sharing and standardization across regions and programs 

Turn Data Into Decision Power 

• Design powerful/flexible dashboards providing real-time performance visibility 

• Translate complex operational data into clear insights and actions 

• Establish KPI frameworks measuring true delivery health 

• Enable leadership to identify risk, delays, and execution gaps quickly 

• Build reporting structures eliminating manual data inconsistencies 

Standardize How Work Gets Done 

• Drive consistent PMO workflows across the OSP lifecycle 

• Implement scalable templates, tools, and operating procedur