Jobs and Careers

Director of Implementation

Colorado Springs, United Statesfull_timeVerifiedPosted 14 Oct 2024

💰 $182,000/yr($144,000/yr – $182,000/yr)

About the role

About the Role

The Director, Implementation is responsible for ensuring the success of Pushpay customers by providing strategic leadership, program management and planning expertise to support full life cycle implementation for enterprise-wide, multi-site, multi-disciplinary implementations and to influence/optimize the customer experience delivery.

Ranked number 14 by Seattle Business Magazine in the ‘Washington’s 100 Best Companies to Work For’ list in the large companies category for 2023; and named as one of BuiltIn ‘Best Places to Work’ in both Seattle and Dallas for 2024.

Supervisory Responsibilities

Manages a downline with approximately 30+ members, including people managers.

Benefits and Compensation

100% employer-paid premiums for Medical HDHP Plan, Dental, and Vision for employee
70% employer-paid premiums for Medical PPO Plan for employees, and Medical, Dental, and Vision for dependents
401K match
Hybrid work model - 3 days in the office / 2 days remote each week
12 paid Company Holidays
2 paid Volunteer Time Off days
25 days PTO
Paid parental and adoption leave
Compensation
- CO: ($144,000 - $166,400 Base) + ($16,000 - $19,250 AIP)
- WA: ($157,500 - $182,000 Base) + ($16,000 - $19,250 AIP)

Compensation ranges are determined by role and location. The range displayed on each job posting reflects the pay range for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.

What You’ll Do

People

Oversee a team of =/<21-50 colleagues, including managers
Lead the day to day management, governance, change impact and prioritization across the Implementation teams
Provide oversight, and ensure, financial performance within the assigned cost center
Create, and nurture, a successful employee environment that supports a “best place to work” company experience/recognition
Ensure operational readiness and provide ongoing training for growth and development of managers and their teams
Provide coaching, mentoring, and feedback to team members on a daily basis to maximize productivity and quality of service

Process

Define what customers value and how to differentiate the experience to be delivered
Create, define and document scalable implementation best practices that drive customer optimization and adoption
Use quantitative and qualitative analysis to drive operational excellence in the areas of customer engagement, loyalty and satisfaction
Establish quality performance metrics to drive and measure continual improvement
Facilitate onboarding of clients efficiently, continuing to focus on reducing cycle time, simplifying processes and making it easier for clients to do business with our company
Act as a resource for insights for annual, quarterly and monthly management reporting deliverables

Partnership

In close partnership with Sales, develop in-depth knowledge of client needs and proactively provide best in class service and implementation solutions
Support Sales teams by creating and delivering appropriate solutions early in the client prospecting and onboarding processes and actively participate in significant new business opportunities
Work with CS Operations and Business Operations to continuously review and adjust the implementation service delivery model in order to maximize efficiency
Build strong working relationships and work cross functionally with Engineering, Business Operations, People Operations, Sales, Marketing and Processing to drive speed-to-value for our customers

What You’ll Bring

Education

BA/BS degree in Business Administration, Education, Computer Science, Engineering,
Project Management or related field or equivalent professional work experience

Experience