FAMILY & COMMUNITY RESOURCE CENTER ADMINISTRATOR

Job Requisition ID: 45200

Opening Date: 04/16/2025
Closing Date: 04/29/2025
​Agency: Department of Human Services
Class Title: PUBLIC SERVICE ADMINISTRATOR - 37015 
Skill Option: Health and Human Services 
Bilingual Option: Spanish
Salary: Anticipated Salary: $9,500 - $10,600 per month ($114,000 - $127,200 per year) + Bilingual Pay
Job Type: Salaried
Category: Full Time 
County: Cook
Number of Vacancies: 1
Bargaining Unit Code: None
Merit Comp Code: Supervisory (Management Bill) Exclusion from RC062 Collective Bargaining Coverage

 

****************A RESUME IS REQUIRED FOR THIS JOB POSTING****************

Please attach a DETAILED Resume/Curriculum Vitae (CV) to the MY DOCUMENTS section of your application. You WILL NOT be considered for the position if you attach a CMS100, CMS100b or any other document that is not a Resume or CV.

 

When applicable, titles that require specific coursework, professional license or certification will include a notation requesting the appropriate document(s) be uploaded in the Additional Documents section of your application. Failure to upload requested transcripts, license and/or proof of certification when specified may result in ineligibility. Please note that the Department of Human Services must verify proof of higher education for any degree earned (if applicable) regardless of vacancy title before any offer can be extended. 

 

Posting Identification Number  45200

 

 

Why Work for Illinois?

Working with the State of Illinois is a testament to the values of compassion, equity, and dedication that define our state. Whether you’re helping to improve schools, protect our natural resources, or support families in need, you’re part of something bigger—something that touches the lives of every person who calls Illinois home.

 

No matter what state career you’re looking for, we offer jobs that fit your life and your schedule—flexible jobs that provide the gold standard of benefits. Our employees can take advantage of various avenues to advance their careers and realize their dreams. Our top-tier benefits and great retirement packages can help you build a rewarding career and lasting future with the State of Illinois.
 

 

Position Overview

The Division of Family & Community Services is seeking to hire an energetic and detail-oriented administrator to oversee the operations of the West Suburban County Family and Community Resource Center.  The position supervises and administers the activities of professional and non-professional staff providing casework services to applicants seeking public assistance or referrals.  The Division helps Illinois residents by connecting them with many programs and services.  Through our programs, services and prevention efforts, the Division improves the health and well-being of individuals and promotes self-sufficiency and integrity of families of Illinois.

Essential Functions

• Serves as Administrator of a Family & Community Resource Center (FCRC) in the Division of Family & Community Services (FCS), Department of Human Services (DHS). 

• Serves as full-line supervisor.

• Reviews and evaluates reports of casework activities including error reports, audit findings and quality assurance reviews.

• Interprets, explains and implements new policies and procedures or changes in existing policies and procedures.

• Translates functions/procedures into Spanish for individuals who cannot speak or read English, in contacts with the general public, advocacy groups, customers and community organizations.

• Travels to establish and maintain effective public relations with employers and other interested parties in the local area served.

• Performs other duties as assigned or required which are reasonably within the scope of duties enumerated above.

Minimum Qualifications

• Requires knowledge, skill, and mental development equivalent to completion of four (4) years college.

• Requires three (3) years progressively responsible administrative experience in a health or human services organization.

• Requires ability to speak, read and write Spanish at a colloquial skill level.

Preferred Qualifications

• Three (3) years of professional experience interpreting and implementing po