Field Dispatcher

About Mynd:

Investing in real estate is one of the most reliable and powerful ways to build generational wealth. From Main Street to Wall Street, investors remain bullish on the long-term returns from residential real estate, especially the single-family home. More Americans are choosing to rent single-family homes for the convenience and low cost of entry. And a new breed of investors is opting to skip the starter home and buy investment properties instead, with a catch: they want to buy outside their own backyard, in fast-growing, mid-sized cities where the price is right and the returns are high.

But investing in real estate isn’t easy - and doing it remotely is even more challenging. From finding the right assets in the right neighborhoods for the right price, to renovating, leasing and managing the property, to collecting rent and handling repairs, to ensuring you’re staying compliant with local laws and regulations, managing a remote investment portfolio can become a full-time job.

That’s where Mynd comes in. We’re a tech-enabled property management and real estate investment company serving more than 18,000 homes across 26 markets. We help individual and institutional investors buy, renovate, market, manage and sell single-family homes. And we help our residents find safe, spacious, and low-maintenance homes from which to launch their lives. 

We bring together talent and expertise from real estate and tech to build a proprietary platform that is unmatched in our industry. Powerful workflows, AI tools and intuitive consumer apps help our teams deliver great service, make life easy for residents, and give investors powerful portfolio insights at their fingertips.

We’re making it possible for a new generation of Americans to dream their way - decoupling the homes they live in from the homes they invest in.

We’re grateful to have been named one of Fortune's “Best Places to Work” 2023, a Built-In SF Best Places to Work winner, the #1 fastest-growing company in the East Bay by the San Francisco Business Times, one of the 26 hottest proptech startups of 2023 by Business Insider, and one of America’s Best Startup Employers of 2023 per Forbes. We’ve attracted A players from Starwood Waypoint Homes, Opendoor, McKinsey, BCG, Amazon, Facebook, Upwork, WeWork, One Medical, and Zillow. We’re backed by top VCs, including Lightspeed, Canaan, and Jackson Square, and major institutional investors including Invesco Real Estate. 

Join us!

About the role:

As a Field Dispatcher at Mynd you will serve as the project coordinator for all things related to the scheduling of our on-the-ground resources: In-House Technicians and Portfolio Associates. You will coordinate all aspects of our property management tasks, inspections, and repairs and will ensure all stakeholders are abreast of the completion timelines.

We will empower you to be the mastermind behind our ground game by training you on our proprietary software and teaching you the ins and outs of the property management and repairs and maintenance business. Most importantly, you will bring a strong sense of problem solving and an infectious enthusiasm as we strive to maximize our owner’s investments and provide our residents with homes they love!

Responsibilities:  

• End-to-end management of occupied and vacant work orders completed in-house; accepting the work, coordinating with the resident, scheduling our technician, verifying completion, and submission for approval.
• Research, schedule, assign, and follow up on home inspections and property management tasks
• Provide excellent support at all times to our In-House Technicians and Portfolio Associates, proactively leave necessary context, stay available to work through any challenges encountered by our IHTs and PAs, and follow-up on any failed trips.
• Manage all electronic record keeping as it relates to repairs and maintenance including internal communication, resident damages, and any other needed information.
• Coordinate with other departments to prioritize and complete all repairs and maintenance as well as property management items.  Set great expectations, provide updates, and request additional resources in order to meet their needs.

Qualifications:

• Bachelor’s degree or an equivalent combination of education and experience is preferred.
• Previous property management, vendor management and/or utility management experience preferred.
• Meticulous attention to detail, problem solving skills and organizational skills
• Technical proficiency including Google Applications, Microsoft Office Applications, and Slack preferred. 
• Strong customer service, written and verbal communication, and interpersonal skills required.
• Ability to meet timelines and adjust expec