Jobs and Careers
About the role
Are you ready to power the World's connections?
If you don’t think you meet all of the criteria below but are still interested in the job, please apply. Nobody checks every box - we’re looking for candidates that are particularly strong in a few areas, and have some interest and capabilities in others.
About the role:
Join our friendly, fast-moving Docs team in delivering content that helps our users succeed in their goals.
We’re an international group of writers and engineers with remote-savvy processes and tools, who pride ourselves on sharing knowledge. We own the docs site, from the foundational platform, through supporting contributions from across the company, to leading initiatives that advance our content and usability. We take the responsibility of that ownership seriously and are continuously striving to improve.
Our products are evolving and our content does as well. So, in addition to the usual tech writing tasks, we’ll also take a step back to envision new content structures and new ways to present information. We aren’t afraid to tear things apart and put them back together in a completely different way.
We’re looking for a Senior Technical Writer who is excited by having a variety of projects in their queue, who is either comfortable with or wants to learn a docs-as-code delivery model, and who is ready to be an integral part of a rapidly growing company.
Why should you want to work at Kong?
Market Opportunity We are on a quest to build a $10b+ software company over the next few years and need YOUR help!Why APIs Matter? APIs have been enabling innovation for decades!Strong VC team, Series D, strong year-over-year revenue growth!Technical Leadership - We are recognized as the leader in innovation in the connectivity space.Marco, our CTO/co-founder - “We are the Cisco of L4 and L7” - CUBE Conversation, March 2021We are the leading innovator in the connectivity space!Amazing Team & Culture - Come be a "Konger" and find out what we mean.Great Place to Work Certified in 2020 & 2021 Best Workplaces in 2022Customer Fireside Chat with Rabobank | API Summit 2023Building Great Products - Learn why the world's largest companies love our tech!Kong Named a Leader in the 2023 Gartner Magic QuadrantOver 250m+ downloads of our open-source API gateway! Over 60k+ stars on GitHub between Kong API and Kong Insomnia!
If you don’t think you meet all of the criteria below but are still interested in the job, please apply. Nobody checks every box - we’re looking for candidates that are particularly strong in a few areas, and have some interest and capabilities in others.
About the role:
Join our friendly, fast-moving Docs team in delivering content that helps our users succeed in their goals.
We’re an international group of writers and engineers with remote-savvy processes and tools, who pride ourselves on sharing knowledge. We own the docs site, from the foundational platform, through supporting contributions from across the company, to leading initiatives that advance our content and usability. We take the responsibility of that ownership seriously and are continuously striving to improve.
Our products are evolving and our content does as well. So, in addition to the usual tech writing tasks, we’ll also take a step back to envision new content structures and new ways to present information. We aren’t afraid to tear things apart and put them back together in a completely different way.
We’re looking for a Senior Technical Writer who is excited by having a variety of projects in their queue, who is either comfortable with or wants to learn a docs-as-code delivery model, and who is ready to be an integral part of a rapidly growing company.
Why should you want to work at Kong?
Market Opportunity We are on a quest to build a $10b+ software company over the next few years and need YOUR help!Why APIs Matter? APIs have been enabling innovation for decades!Strong VC team, Series D, strong year-over-year revenue growth!Technical Leadership - We are recognized as the leader in innovation in the connectivity space.Marco, our CTO/co-founder - “We are the Cisco of L4 and L7” - CUBE Conversation, March 2021We are the leading innovator in the connectivity space!Amazing Team & Culture - Come be a "Konger" and find out what we mean.Great Place to Work Certified in 2020 & 2021 Best Workplaces in 2022Customer Fireside Chat with Rabobank | API Summit 2023Building Great Products - Learn why the world's largest companies love our tech!Kong Named a Leader in the 2023 Gartner Magic QuadrantOver 250m+ downloads of our open-source API gateway! Over 60k+ stars on GitHub between Kong API and Kong Insomnia!
What You'll Do:
- Author, edit, test, and deliver content for on-premises and cloud environments that have frequent updates.
- Revise, restructure, and edit existing content to improve usability.
- Write deployment and configuration guides, user guides, API and command references, tutorials, and best practices guides.
- Interact with and test automation scripts.
- Manage our open-source Github repositories.
- Collaborate with fellow writers, engineers, product managers, and UX designers to develop clear and concise technical content.
- Collaborate with technical support staff, field specialists, and the community to develop and edit contributed content for technical accuracy, grammar, usage, and style.
- Contribute to information architecture, and internal development processes, and help manage documentation development tools.
What You'll Bring:
- You possess empathy, curiosity, and a willingness to try new things, especially those outside of your comfort zone.
- Your favorite part of being a technical writer is the actual writing.
- You’re a strong communicator who has written technical material before, and your communication skills carry over into the way you engage with teammates.
- You’re a self-directed learner who can pick up tech skills with minimum support.
- You’re comfortable working within a diverse global team in multiple time zones.
- You’ve got some familiarity with Git and Github, or other version control products.
- 4+ years’ experience documenting highly technical software for developers and/or enterprise admins.
Bonus Points:
- Experience crafting the following types of content (and we’d love to see samples):
- Top-notch tutorials
- Effective techni
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