Host/Cashier

Description

 

Our Company:
There’s no organization quite like the Theodore Roosevelt Medora Foundation (TRMF). We’re a premiere tourism operation—and we’re a 501c(3) non-profit. We welcome hundreds of thousands of guests to an exciting, diverse lineup of entertainment, historical, and educational attractions—and we work tirelessly to connect people to Medora for positive life changing experiences.
TRMF was established in 1986—but our story begins before that.

In 1962, nationally-renowned businessman Harold Schafer took an interest in a historic old town named Medora. He loved its history, its striking location, and its potential to inspire others. So he began revitalizing the old town: he restored a historic hotel, brought the Medora Musical to town, and so much more.

It was 1986 when the Schafer family, with Harold ready to retire from business, donated all they’d created in Medora to establish the non-profit Theodore Roosevelt Medora Foundation.
In the years since, we’ve grown from a staff of a handful of folks to more than 90 full-time employees, with hundreds more seasonal workers and over 650 volunteers. We’ve awarded hundreds of thousands of dollars’ worth of scholarships to our staff. The Medora Musical has earned the attention of The New York Times. And we’ve earned a reputation as the #1 tourism and hospitality provider in North Dakota.
We are a team of people who draw inspiration from Medora. We deeply respect this place, and the people we meet here. We deliver excellence in hospitality. We work with creativity and integrity. We’re a family that values family.


We are the Theodore Roosevelt Medora Foundation.


Summary/Objective
The Host/Cashier is responsible for handling guest check transactions, food running, bussing, host interactions in a prompt and courteous manner and in accordance with the Theodore Roosevelt Medora Foundation’s (TRMF) service and cash handling standards.


Duties/Responsibilities
Operates a Point of Sales System and receives payments of cash and credit, makes change and issues receipts to customers
Provides the highest quality of customer service at all times
Maintains proper security of cash at all times
Understands and is able to open and close till at the beginning and closing of shifts in accordance with TRMF policy and procedures
May be required to assist food service team with preparation of food service space before and after meal time by cleaning the dining room (wiping tables, vacuuming, moping, cleaning chairs and ensuring acceptable appearance of dining area)
Assist with set up and stock of beverage area, grab and go items, service ware and condiments
Responsible for maintaining a cleans and sanitary dining area workstation, counter and other equipment at all times in full accordance with state health regulations.
Be able to operate host seating system, distribute menus, and explain food items.
Responsible for delivering excellent guest service in an upbeat, friendly manner. Thanks and offers closing remarks to guest as they leave the dining venue.
Assist customer with requests to ensure great dining experience.
Encourages mutual respect, dignity and integrity with all employees by setting positive examples at all times.
Participates as a team member with TRMF employees in producing a smoothly and efficiently run operation that meets the highest standards of guest service.
May perform other duties as assigned. 

Requirements

 Required Skills/Abilities

• Presents self in professional manner to others 
• Maintains positive attitude 
• Ability to communicate effectively with co-workers, managers and guests 
• Ability to work as part of a team 
• Ability to use computer and train on POS
• Basic food-handling skills 
• Organized and flexible to meet the needs of the business, guests and employees.
• Flexibility to work various roles and venues/locations.
• Ability to stand continuously for extended periods of time. 

Required Education and Experience

• High school diploma or equivalent required.

Work Environment

This position is generally in an indoor setting in a controlled, temperate environment; however, some job assignments may be in facilities that have windows open to the outside and may be exposed to the heat or cold.  

Physical DemandsThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• Close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus, with or without corrective lenses 
• Frequent walking and standing for long periods of