Manager, Inside Service Sales

POSITION SUMMARY

Lead Inside Selling team to all aspects of assigned sales functions; including responsive sales support, engaging prospects to grow business and produce incremental revenue for an assigned group.  Primary responsibilities include:  proactive business development, revenue generation, providing communication to the executive management team; training, coaching and mentoring; monitoring and reporting on sales metrics, and coordinating lead efforts between Sales and Marketing.

 

RESPONSIBILITIES 

• Manage, motivate, and develop sales representatives.  Provide coaching around selling process and pipeline development.  Coach direct reports in creating new leads to bring in incremental revenue. Motivate team to meet goals.  Achieve and surpass assigned quotas for the team
• Implement sales function best practices.  Assist in the definition and implement strategies to lead team to fulfill key sales KPIs (quota, new business, support, etc.).  Participate in the development of key strategies for improvement, as well as appropriate training programs
• Manage sales pipeline to ensure attainment of performance targets for assigned team.   Assist in the creation of and execute sales programs to drive incremental revenue, coordinating inside sales activities with field sales, marketing, and management to fulfill the integrated sales model in becoming “One Vertiv.”  Work with Marketing to ensure a steady stream of qualified leads
• Provide timely and relevant performance feedback.  Track and report to manager on metrics for the team
• Manage team responsiveness (timing and quality) for reactive sales support.  Directly participate in the sales cycle on key deals and accounts.  Participate in formal proposals of requested products or solutions
• Understand and communicate company product or services features and benefits and promote the advantages of our company to assigned customers. Answer basic technical questions about the company products. Participate in sales events to educate and promote products and services
• Generate, update and track CRM opportunities for Inside Sales Reps to ensure proactive pipeline management
• Re-direct calls as appropriate to other departments such as technical support, services, or application engineering
• Other sales related duties as assigned

 

QUALIFICATIONS

• 3+ years of sales leadership experience preferably in a technology industry
• 5+ years of Inside Sales experience
• Excellent communication skills, both written and verbal
• Excellent customer service skills
• Excellent management skills
• Excellent organizational, analytical and interpersonal skills
• Ability to work and multi-task in a fast-paced environment 
• Proficient in MS Office, Oracle and CPQ experience is a plus
• Knowledge of data center technology preferred

 

EDUCATION AND CERTIFICATIONS

• Bachelor’s degree in Marketing, Communications, Business Administration or related field

 

TRAVEL TIME REQUIRED 

• None

 

At Vertiv, we offer the stability of a global leader in a growing industry and the opportunity of a startup. We design, manufacture and service the mission-critical infrastructure technologies for vital applications in data centers, communication networks and commercial and industrial environments. With $5.0 billion in revenue, a strong customer base and global reach in nearly 70 countries, our move to establish a standalone business enables us to deliver greater value to our customers and create new opportunities for our people.

 

The successful candidate will embrace Vertiv’s Core Principals & Behaviors to help execute our Strategic Priorities.  

OUR CORE PRINCIPALS: Safety.  Integrity.  Respect. Teamwork.  Diversity & Inclusion.

 

OUR STRATEGIC PRIORITIES

• Customer Focus
• Operational Excellence
• High-Performance Culture
• Innovation
• Financial Strength

OUR BEHAVIORS

• Own It
• Act With Urgency
• Foster a Customer-First Mindset
• Think Big and Execute
• Lead by Example
• Drive Continuous Improvement
• Learn and Seek Out Development

 

Vertiv is an Equal Opportunity/Affirmative Action employer. We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital sta