Senior DevOps Engineer

About Agero:

Wherever drivers go, we’re leading the way. Agero’s mission is to rethink the vehicle ownership experience through a powerful combination of passionate people and data-driven technology, strengthening our clients’ relationships with their customers. As the #1 B2B, white-label provider of digital driver assistance services, we’re pushing the industry in a new direction, taking manual processes, and redefining them as digital, transparent, and connected. This includes: an industry-leading dispatch management platform powered by Swoop; comprehensive accident management services; knowledgeable consumer affairs and connected vehicle capabilities; and a growing marketplace of services, discounts and support enabled by a robust partner ecosystem. The company has over 150 million vehicle coverage points in partnership with leading automobile manufacturers, insurance carriers and many others. Managing one of the largest national networks of service providers, Agero responds to approximately 12 million service events annually. Agero, a member company of The Cross Country Group, is headquartered in Medford, Mass., with operations throughout North America. To learn more, visit https://www.agero.com/.

Note: For technical and other select roles, your first day will be spent at our HQ in Medford, MA to facilitate a smooth onboarding experience. Willingness to travel is required, as you may need to attend on-site team meetings from time to time.

Role Description & Mission:

Agero is seeking a Senior DevOps Engineer to spearhead the development of secure cloud infrastructure and optimize our cloud application operations. In this pivotal role, you'll be instrumental in automating all manual tasks, from code build and deployment to data processing, establishing robust Continuous Integration and Continuous Deployment (CI/CD) frameworks.

You'll serve as a crucial liaison between our application development and infrastructure teams, leveraging cloud APIs to significantly enhance system performance and stability monitoring. A key part of your contribution will involve driving troubleshooting efforts across multiple applications and creating comprehensive runbooks for repeatable tasks, ensuring operational efficiency and reliability.

Key Outcomes:

• Infrastructure as Code (IaC) and Automation: Defining, provisioning, and managing cloud infrastructure using code; automating repetitive tasks. 
• Continuous Integration/Continuous Delivery (CI/CD): Implementing pipelines for automated build, testing, and deployment.
• Monitoring and Logging: Establishing systems to track application and infrastructure performance, and setting up alerts. 
• Security and Compliance: Ensuring infrastructure and applications adhere to security best practices and compliance standards. 
• Collaboration and Communication: Facilitating smooth collaboration between development and operations teams, and with other stakeholders.

Skills, Education & Experience:

EDUCATION:  

• A bachelor's degree in computer science, information technology, or a related field.

EXPERIENCE:

• 3+ years of DevOps experience
• 1+ year of software development experience
• 3+ years of experience in building CI/CD pipelines
• 3+ years of experience supporting production environments
• 2+ years of experience running Terraform
• 5+ years of cloud experience with AWS
• 2+ years of cloud experience with GCP
• Proficiency in scripting languages (UNIX, Shell, Python)

Nice to have: 

• Database experience: Oracle, PostgreSQL, MongoDB
• Experience with monitoring tools such as Data Dog
• Knowledge of Git
• Knowledge of Agile methodologies including Scrum and Kanban
• Knowledge of AWS Serverless Framework

ROLE BASED COMPETENCIES (KNOWLEDGE, SKILLS & ABILITIES): 

• Environment Creation and Management
• IaC Management
• Pipeline Maintenance
• Backup, Recovery and Failover
• Role-Base Access Control (RBAC)
• Database Monitoring and Alerting
• Database Change Management
• Certificate Administration
• DNS Management
• FTP Management
• API Gateway Administration
• Cloud (AWS, Google Cloud, Azure) Administration

Hiring In:

• United States:  AZ, CA, FL, GA, NH, IL, KY, MA, MI, NC, NM, TN, VA; Canada: Province of Ontario

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