Application Support Analyst
Michigan Farm Bureau Family of CompaniesAbout the role
OBJECTIVE
Application Support Analyst Objective
To provide consistent technical product support to clients, as well as troubleshoot complex software application issues quickly and effectively. To respond to business users promptly and professionally, accurately documenting issues and resolutions, and collaborating with both customers and Information Technology (IT) Division employees to solve complex technical issues. To analyze moderately complex business problems to be solved with automated systems.
RESPONSIBILITIES
Application Support Analyst Responsibilities
Provide technical support for end users by providing individualized and personalized support.
Diagnose and resolve user problems/technical issues and update users on progress and resolutions promptly and professionally.
Ensure end user needs are met with a consistently high quality of service.
QUALIFICATIONS
Application Support Analyst Qualifications
Required:
Bachelor’s degree required, or equivalent experience may be considered.
Minimum three to five years’ experience required.
Extensive practical usage with ticketing systems and knowledge base software.
Note: If a candidate is not selected, an Associate Application Support Analyst will be considered based on the level of experience and qualifications.
Farm Bureau offers a full benefit package including medical, dental, vision, and 401K.
PM19
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