Manager, IT Quality Assurance

As a Software Quality Manager, you will lead a team of IT professionals whose primary goals are to oversee and perform testing on various system applications to confirm customer requirement goals are met. You will supply first-hand leadership of all aspects of the QA functions of the team, managing the development, coordination and organization of system/user acceptance testing for multiple simultaneous releases of the program portfolio. You will manage the determination, supervision and implementation of test methodologies and measurements to improve Sentry’s current quality standards.      

The General, now a part of Sentry Insurance, is looking for a Software Quality Manager to join their team in their Nashville, TN office!

What You’ll Do

You’ll be a valuable contributor to our team. As a Sentry associate, we believe in your skills and knowledge. Your input and participation matters. You’ll have the opportunity to:

• Innovate: Through our agile development process, you’ll have the opportunity to apply your creativity and innovation to drive new solutions.

• Learn: Sentry provides several resources to help you further your career and continue your personal development, including Sentry University, LinkedIn Learning, and peer-led educational sessions and communities.

• Grow: Sentry provides many opportunities to grow in your career. Through meaningful, ongoing conversations around growth and development, we encourage all associates to take ownership in their career path.

• Contribute: As a Software Quality Manager, you will:

  • Define and manage manual and automated QA testing best practices across Sentry Personal Lines systems, providing project team management and governance on all initiatives.

  • Provide coaching and mentoring of direct reports on best practices and testing methodologies.

  • Build, develop, and maintain good working relationships with internal and external partners, and collaborate with cross functional peers to implement and keep quality methodologies aligning automation efforts with overall software development and product objectives.

  • Oversee the utilization of automated software testing tools and serve as a primary contact for testing system suppliers.

  • Ensure adherence to key performance indicators to measure program quality.

  • Leverage data and feedback to drive decisions to optimize team performance.

What it Takes

• Bachelors  degree or equivalent work experience.

• Minimum of 5 years related work experience.

• Strong understanding of risk-based testing approaches and strategies.

• Experience leveraging data to support test tracking, verification, and traceability.

• Proficiency in software testing methodologies and problem-solving tools/techniques and test tools and frameworks.

• Strong understanding of various insurance products, processes, and practices.

• Understanding of current industry technology including software and devices.

• Ability to coordinate multiple projects and responsibly manage to established deadlines.

• Ability to prepare clear and concise reports, documentation, and other written materials; supports organized and correct records of work performed; aids in developing training materials/programs.

If you have experience or knowledge in the skills listed above, please consider joining our Sentry team!

What You’ll Receive

You can enjoy a complete benefits package, including generous paid time off, 8% 401(k) match, matching charitable gift program, bonus plan based on company performance, meal stipends, associate discounts, volunteer time off and more!

You want a positive work/life balance. Our hybrid work model allows you to enjoy the benefits of working from home on Monday and Friday, but also provides the opportunity for team building and collaboration when working in the office on Tuesday, Wednesday, and Thursday. To help you work effectively and comfortably in both locations, we provide you with equipment to work at home and in the office.

About Sentry

Our Background: We’re part of one of the largest and most financially secure mutual insurance groups in the nation. We’ve earned an A+ rating from AM Best every year since 1992. Our associates bring together diverse backgrounds, experiences, and skillsets to make Sentry who we are. We’re honored to earn a spot on Forbes list of America's Best Midsize Employers, joining a select group of 400 companies. We’re in the business of helping others, and that includes the communities where we live and work. Our annual United Way campaign has raised more th