AV/VC Service Delivery Manager

The Company

PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy. 

We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.

We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards.  Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade. 

Our beliefs are the foundation for how we conduct business every day.  We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities.

Job Description Summary:

The Collaboration Technology Service Delivery Manager will be responsible for the design, implementation, and support of video conferencing solutions with a primary focus on Windows Microsoft Teams Room devices. This Tier 3 role requires a highly experienced professional with a minimum of 10 years of relevant experience. The candidate must have expertise in Microsoft Teams Rooms Windows (MTRw), Intune, Azure Active Directory (AAD), Azure, and managing large-scale IT platform deployments. The role also involves automating processes and procedures to enhance operational efficiency.

Job Description:

Key Responsibilities: 

Design and Implementation: 

• Lead the design, deployment, and management of video conferencing solutions using Windows Microsoft Teams Room devices. 

• Develop and implement strategies for seamless integration of video conferencing systems with existing IT infrastructure. 

• Provide technical leadership and mentorship to junior engineers and support staff. 

Technical Support: 

• Provide Tier 3 support for video conferencing systems, troubleshooting and resolving complex issues promptly. You will work with manufactures such as Logi, Microsoft, Crestron and Appspace.    

• Collaborate with Tier 1 and Tier 2 support teams to ensure effective escalation and resolution of technical problems. 

• Conduct root cause analysis and implement long-term solutions for recurring issues. 

• Problem management of platform and large-scale device issues. Work with OEMs and manufactures to resolve and deploy updates/fixes.   

Platform Management: 

• Manage and maintain devices in Intune, AAD, Microsoft Teams Pro Portal, LogiSync and o365. 

• Firmware and OS management for Windows MTRs.