Director, Market Operations (Portland, OR)

As the Director, Marketing Operations, you will lead and optimize the marketing operations with a strong focus on portfolio and project management. You will drive efficiency, effectiveness, and scale across marketing processes, technology, and data management. You will collaborate with cross-functional teams to ensure seamless execution of marketing planning cycles and act as a business translator to ensure marketing efforts are closely aligned with company goals, optimizing the use of department resources and time.

About the role 

• Manage your team’s performance by using data and metrics to spot trends. 

• Identify and address issues, reinforce best practices, and hold your team accountable to them.  

• Utilize the Customer Satisfaction NPS, Agent and Transaction Coordinator NPS and Survey results to get a pulse on customer satisfaction to drive exceptional customer service to Agents, Clients, and vendors on every file from start to finish.  

• Monitor file counts by team, attach rate goals to actuals, and overall pipeline management on a regular basis to ensure you are driving positive behaviors in results. 

• Work closely with Redfin Market Managers and the Sales & Marketing team to achieve growth rates and targets for your market by soliciting feedback and identifying opportunities for growth.  

• Act as the subject-matter expert for state-specific issues. You will work cross-departmentally in providing title guidance to not only your team, but other departments as needed. You will also serve as the primary contact for escalated market issues.  

• You’ll work alongside market leadership to plan, communicate, and implement new team policies and procedures that will continue to allow Title to scale. 

• You will help scale your team by interviewing, hiring, training and retaining a team of top-performing title professionals. 

• Grow and develop your team by providing regular 1:1’s, weekly team meetings, on the job shadowing, value-added check-ins and other training opportunities.  

• Monitor compliance across files which includes regular auditing to problem-solve and course-correct as needed. Review key reports, analyze data and make data-driven decisions for your state team.  

• Handle routine team responsibilities including weekly team meetings, check-ins, timecard approvals and time-off coverage, weekly 1:1’s with direct reports, and performance management. 

• Work cross-departmentally to ensure tasks are handled in a timely manner, recordings are completed, and all files are completed and funded with no balances. 

About you 

Minimum Qualifications 

• 3 + years of experience in title industry and/ or leadership 

• Experience with Qualia preferred but not required 

• Familiar with all areas in the title process from start to finish 

Preferred Qualifications 

• A unique combination of organization and attention to detail:  The overwhelming seems manageable; you commit to looking for things that are out of place and you get more done in less time 

• A Multi-Tasker: You can work with high-