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About the Role

We are seeking a highly skilled and experienced Site Reliability Engineer (SRE) to join our Platform Engineering team, supporting a world-class media production environment for a leading global technology company. This is a crucial role within a Managed Services model, focused on ensuring the high availability, performance, and resilience of critical server, storage, and media workflow systems. You will be one of two dedicated on-site SREs who will partner with remote and consulting staff to provide around-the-clock operational support and continuous infrastructure improvement.

Key Responsibilities

• Infrastructure Management: Maintain and troubleshoot all production hardware, servers, and storage infrastructure, with a specialized focus on the Storage Area Network (SAN).
• Storage Expertise: Execute key maintenance and support for the SAN environment, including firmware/software updates for fiber switches, RAIDs, and ape systems.
• Networking and System Admin: Manage Directory services, network services (DNS, static IPs, subnet masks), and configure shares and permissions on the SAN.
• Monitoring and Observability: Manage and improve custom dashboards for 24/7 monitoring of systems, RAIDs, temperature sensors, and backup/archive processes.
• Custom Application Support: Contribute to the development and maintenance of custom applications and dashboards that support media workflows, including tools for project deployment, directory services integration, and ticketing.
• Remote/On-Demand Support: Provide active on-site support and participate in a 24/7 on-call rotation for critical interventions (e.g., power/cooling issues).
• Backup and Archive: Manage the Backup and Archive environment, maintain tape systems, and prepare projects for archiving to the cloud.

Qualifications & Experience

• Experience: 14+ years of experience working with macOS and SAN environments, preferably Xsan.
• Experience working with Stornext and Jamf 
• Technical Depth:
• Deep expertise in Fibre Channel networking.
• Demonstrated experience with hardware RAIDs, block storage, and LUN creation.
• Thorough knowledge of macOS ACLs, POSIX permissions, and Directory Services.
• Expertise in installing and configuring Prometheus and Grafana, including creating Prometheus exporters.
• Software & Scripting:
• Experience with Shell Scripting
• Experience with remote connection technologies 
• Thorough knowledge of data management for media and entertainment

What We Offer

.Monks has provided a compensation range that represents its good faith estimate of what Media.Monks may pay for the position at the time of posting .Monks may ultimately pay more or less than the posted compensation range. The salary offered to the selected candidate will be determined based on job-related factors, but not based on a candidate’s sex or any other protected status.

 Salary range

$133,298.00 - $150,925.00 USD

What We Offer

Benefits

• Excellent, full coverage medical, dental, and vision insurance
• Generous PTO and 15 company-wide holidays
• 401k with company contribution
• Paid parental leave
• Work-life balance with an emphasis on personal well-being
• Career growth in a disruptor space & entrepreneurial opportunities within the Monks network 
• A globally diverse & inclusive culture with employee resource groups such as S4 Melanin, Pride.Monks, Cultura.Monks, and more!
• Authentic commitment to DEI efforts and sustainable growth. (Why Sir Martin Sorrell signed The Climate Pledge here!)

This role is subject to our Return to Office (RTO) poli