Guest Engagement Associate #W0011

Title: Guest Engagement Associate #W0011

State Role Title: Retail Specialist I

Hiring Range: $16.00 per hour

Pay Band: 3

Agency: Gunston Hall

Location: Gunston Hall

Agency Website: www.gunstonhall.org

Recruitment Type: General Public - G

Job Duties

Gunston Hall is pleased to announce an opening for a part-time guest engagement associate at an unparalleled historic site on scenic Mason Neck in Fairfax County, Virginia. In addition, Gunston Hall’s vast grounds and an inside rental space act as a historic venue available for private events including but not limited to: weddings, meetings, conferences, celebratory life events, and 2-3 large scale festival type programs. A 550 sq. ft. Museum Shop is in the Visitor Center. The shop sells a wide range of items for guests to purchase daily. To learn more, visit: www.gunstonhall.org

This role reports to the Guest Engagement Manager. The incumbent must be able to work a flexible schedule, including weekdays, weekends and holidays. This is an hourly/wage position without benefits. Wage employees are limited to working on average no more than 29 hours per week (1,500 hours per year from May 1 – April 30).

Job Duties:
• Create a welcoming environment for all event attendees
• Greet visitors and private event guests and orient them for a positive experience at Gunston Hall
• Promote and share information about public programs and special events
• Book private event appointments and assist with event setup
• Ensure that the Visitor Center and restrooms are ready for guests during open and event hours
• Monitor the museum exhibitions in the Visitor Center
• Enforce food and drink standards in the gallery spaces for event guests
• Assist with the opening and closing of the visitor center and gallery spaces
• Support administrative tasks, day-to-day museum and special operations as needed
• Answer telephones and direct calls to appropriate staff members as necessary
• Unpack inventory, stock shelves and maintain accurate shop records
• Operate a POS system for ticketing and museum shop sales; reconcile daily transactions
• Keep accurate admissions records

Minimum Qualifications

• Excellent customer service and communication skills
• Responsibility and trustworthiness
• Ability to use a POS system
• The ability to lift up to 25lb.
• Ability to work with staff in other departments and outside professionals
• Knowledge of basic office procedures and equipment such as computers, telephone systems, audio-visual equipment, and cash registers
• Ability to maintain an electronic calendar to schedule events
• Ability to multi-task
• Flexibility to work weekdays and weekends

Additional Considerations

• Experience in museums, historic sites, hospitality, or customer service
• Knowledge of tourism management or event planning

Special Instructions

You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to “Your Application” in your account to check the status of your application for this position.

State employees who have been affected by Policy 1.3 Layoff and possess a valid Interagency Placement Screening Form (Yellow Card) or a Preferential Hiring Form (Blue Card) must submit the card BEFORE the closing date for this position. The card may be scanned and attached to the application or faxed to (804) 371-7401. Please include your name and the position number on the fax cover sheet. AMERICORPS, PEACE CORPS, AND OTHER NATIONAL SERVICE ALUMNI ARE ENCOURAGED TO APPLY.

Reasonable accommodations are available to individuals with disabilities during the application and/or interview processes per the Americans with Disabilities Act. Please call 804-225-2131 for assistance.

All applicants are subject to a background investigation. The investigation may include: fingerprint checks (State Police, FBI); local agency checks; employment verification; verification of education (relevant to employment); credit checks; and other checks requested by the hiring authority.

Equal Opportunity Employer

Contact Information

Name: Kimberly Crutchfield

Phone: 804-292-6542

Email: kimberly.crutchfield@dhrm.virginia.gov