Customer Service Representative III

About us

LifeMD is an emerging leader in technology driven healthcare. We’re applying our direct-to-consumer marketing expertise to make access to quality care and medication convenient, cost-effective, and simple.Our brands are intensely focused on our patients, constantly striving to deliver a better end-to-end healthcare experience through technology.Our mission is to improve the health and happiness of our patients through telehealth.

About the role

Would you like the opportunity to join one of the fastest-growing telemedicine companies in the country? Are you a self-starter with great customer service skills? If so, we would like you to come join us at LifeMD. We are seeking enthusiastic call center reps with great people skills and a strong sales background. You won’t have to worry about cold calling; all of our leads are either inbound or previously inquired online. If you are looking to take your skills to the next level and grow into a management position, then this is the perfect place for you. Apply today and become a part of the LifeMD family.

Responsibilities

• Manage inbound customer communications – Answer incoming calls and emails to address customer questions, requests, and issues
• Consult on customer success – Advise customers on how to successfully leverage the product/service based on their unique needs
• Maintain working product knowledge – Act as a product expert to ensure information given to customers is accurate, up-to-date and strategic
• Track interactions in CRM - Record customer interactions in internal system for cross-functional awareness and relationship development

Requirements

• One year of related work experience, which can include call center, customer focus or claims experience.
• Must be computer literate and proficient in Google Suite
• Strong problem solving and decision-making skills
• Availability to work confidential and sensitive information
• Medical experience a plus
• Must be able to work full time. 2nd shift (12pm-9pm).
• Must be able to work in office. This is not a Remote position
• Assigned duties can be changed at any time

Benefits

• Pay: $22.50/hr
• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Short Term & Long Term Disability
• Bonus pay available after 90 days
• Training & Development