Patient Services Specialist

Description

Patient Services Specialist

Job Details

Description

Full time: Cooper Clinic. The Patient Services Specialist plays an essential role in our patient experience. The Patient Services Specialist greets our patients and initiates the check-in process to ensure the patients receive the correct clinical procedures during their visit.

Patient Services Specialist Schedule: M-F, 6:30 a.m. - 3:00 p.m. with a 30 minute lunch. Occasional overtime as needed for patient care.

Patient Services Specialist Essential Duties and Responsibilities

• Proactively keep patients informed throughout the day.
• Consistently provide superior internal and external customer service.
• Answer telephone in a timely and polite manner.
• Communicate with customers in a courteous, professional and cooperative manner.
• Obtain current patient information from established and new patients.
• Accurately enter/update patient information in practice management system.
• Assist patients with completion of paperwork when necessary.
• Maintain proper personnel conduct and confidentiality of patient, staff and physician information.
• Maintain schedule balance to facilitate optimal patient flow.

Requirements

The ideal Patient Services Specialist Candidate will possess

• Bachelor’s degree preferred
• Medical office experience a plus
• Previous in-person customer service experience required
• Professional appearance and demeanor
• High level of initiative and integrity
• Strong communication skills and the ability to work in a high-paced environment
• Thorough knowledge of medical office operations
• Basic knowledge of medical terminology
• Must have exceptional multi-tasking abilities and time management skills
• Knowledge of Microsoft applications
• Ability to work effectively and consistently with limited direct supervision
• Knowledge of HIPAA and OSHA policies and procedures
• Special ability to communicate well with staff, physicians and general public
• Dependable
• Must be able to work with a flexible work schedule  

What we provide: 

• A culture focused on improving the quality and quantity of peoples lives
• Competitive pay
• Complimentary Cooper Fitness Membership for you and your spouse
• 401(k) matching
• Health benefits
• Holidays - including your birthday!
• Discounts on Cooper Complete supplements, The Coop (pro shop and boutique), Cooper Spa, Cooper Hotel and much more!
• Employee wellness program designed to help you meet your fitness goals and improve your quality life- You can also earn cash incentives
• Quarterly reimbursements available toward the purchase of athletic wear and supplies

Not a fit? We have many other opportunities available. Please see the careers page on our website at www.CooperAerobics.com to find your next career! 

Cooper Aerobics is an Equal Opportunity Employer. All associates are hired on the basis of merit and their ability to perform a particular job. It is the policy of Cooper Aerobics to provide equal employment to all associates and applicants without regard to race, religion, sex, national origin, age, disability, pregnancy, military status or any other classification protected by applicable law. Job openings are listed as a courtesy and it is policy not to accept unsolicited applications or resumes.

Texas is an employment-at-will state. The employer may terminate the work relationship or change the terms and conditions of the job at any time and for any reason. The employee may also terminate the work relationship at any time. This job offer does not in any way constitute a contract. The employer also reserves the right to eliminate or alter benefits at any time. This employer participates in E-Verify.