Director of Residential Operations, ICF

Description

 The Director of Residential Operations, ICF at Verland is responsible for training, leading, managing, and direct oversight of the residential managers and, indirectly, the Direct Support Professionals (DSPs).  In addition to working with the Senior Director of Residential Services, on the oversight and growth of the ICF efforts throughout the organization, this position provides growth and leadership to team members within Residential Services. 

This role requires knowledge and compliance with ICF/MR regulations and other Federal and State laws and regulations. As a leader, this position will build a culture of inclusion and ensure health and safety and the needs of the individuals that we serve are met by training, monitoring, and accountability of DSPs and front-line supervisors. This is a full-time, salaried position.  

 Contributions: 

• Ensures residential managers are experts, related to knowledge of regulations, IPPs, behavioral plans, programs, and records to ensure individuals’ needs are being met, consistent with goals and objectives outlined in the individual plan of care.
• Strategically works side by side with the clinical, program, risk management, and IDT teams to ensure that health and safety needs for the individuals that we serve are being met in conjunction with the ICF/MR regulations.
• Has knowledge of the union contract and acts as the liaison for the ICF residential team with the union, families, and agencies.
• Builds excellent relationships within teams and leads by example through collaboration, hands on, effective communication, and accountability.
• Leads, mentors, oversees, and coaches the residential team to meet annual goals and objectives and undertakes new initiatives as appropriate.
• Plans, develops, implements, and evaluates staff development and ensures training of new staff after the orientation class on individuals’ needs in their assigned locations, in collaboration with the staff development specialist in Human Resources.
• Develops policies and procedures affecting DSPs’ responsibilities.
• Coordinates and revises scheduling with coordinators to meet staff – individual ratio for every shift by ensuring the required number of DSP needs is available by planning and collaborating with the Residential Services Coordinator in advance.
• Evaluates effectiveness of staff utilization.
• Maintains working communications and collaborative efforts with Verland administrators, department heads, and Fiscal Department.
• Participates in Verland Board of Directors’ meetings, as requested.
• Commits to high ethical standards and complies with the Code of Conduct, State and Federal regulations, accreditation standards, and Verland policies and procedures.
• Recognizes the duty to report compliance concerns, significant legal risk questions, fraud, abuse, and suspected or actual misconduct to a supervisor/manager or to the Compliance Officer. 

Exceptional Benefits:

Minimum of 24 hours worked, and employees enjoy a comprehensive benefits package:

• Health (UPMC), Dental (Delta Dental) and Vision Insurances (1st of the month following 60 days from start date)
• Healthcare Flexible Spending Account (HSA)
• Dependent Care Flexible Spending Account
• 403b – Traditional and Roth with Company Match 
• Tuition Reimbursement (for core positions)
• Competitive PTO Plan
• 8 Paid Holidays
• Incentive in lieu of Medical coverage

Requirements

• Thorough knowledge of labor management to ensure compliance with the standards and regulations governing the facility as it relates to staffing.
• Knowledge of the principles and methods of program planning and implementation, organization, direction, interpretation, evaluation, and methods of monitoring and accountability.
• Must possess working knowledge of community participation practices, an understanding of the challenges facing people with disabilities, and a commitment to help provide individuals with the opportunity to be part of the integrated community.
• Must have knowledge of 2380 regulations to understand the benefit of the Adult Training Facility and why individuals must attend.
• Must have the ability to plan, coordinate, train, and supervise staff efforts.
• Effective and clear verbal and written skills necessary to communicate with individuals and staff.
• Ability to establish an effective working relationship with all those with whom the department comes in contact, i.e., other internal departments, parents/families of the individuals, union officials, and various community contacts.
• Extensive knowledge of the workings of the nonprofit sector.
• Ability to wo