Global Client Lead

Working at Real Chemistry and in the healthcare industry isn’t just a job for us. We got into this field for different reasons, but we all stay for the same reason – to uncover insights, make meaningful connections, infuse creativity, and improve the patient experience by transforming healthcare through AI and ideas.

Real Chemistry creates the world around modern therapies with over 2,000 talented professionals, and for the last 20+ years has, carved out its space at the intersection between healthcare, marketing and communications, data & AI, and the people at the heart of it all. We work with the top 30 pharma and biotech companies and are built for uncommon collaboration—we believe we are best together, bring together experts from a wide range of disciplines collaborate without barriers under a single, unified mission: to transform what healthcare is to what it should be. This one-of-a-kind model allows us to work in a way that better reflects how people experience healthcare—all with the intent to transform healthcare from what it is to what it should be. But we can’t do it alone – you in?

Job Summary:

Real Chemistry is seeking a seasoned executive to join our expanding Client Experience and Growth team as a Global Client Lead (GCL). This role serves as a dedicated senior point person for a select group of our largest clients. Acting as a senior executive-level trusted advisor and counsel to our clients and teams, the Global Client Leader enhances the value Real Chemistry brings to our clients’ businesses. This role emerged from the opportunity to increase client value by offering a more integrated, efficient, and high-touch experience for our clients and internal teams.

Focusing on delivering exceptional, customized experiences for our clients, these individuals ensure seamless integration across Real Chemistry services and alignment with our clients’ business objectives. They proactively identify opportunities, address challenges, and avert any service gaps. Ultimately, this personalized approach strengthens partnerships and maximizes client value, ensuring Real Chemistry maintains its reputation as a trusted partner in the healthcare space, delivering impactful results for clients worldwide.

This is a hybrid role, based in any of our US offices—including New York City, Boston, Chicago, Carmel, or San Francisco—or remotely within the US, depending on team and business needs.

What you’ll do: 

• Serve as the primary point of contact for our largest clients, ensuring seamless integration of our global operating model across North America, Europe, and Asia-Pacific.

• Develop and nurture senior-level client relationships, becoming a trusted advisor and strategic partner by deeply understanding business dynamics and market competition within the industry and specific to the client.

• Lead a global team with a vision for collaboration, accountability, and excellence, ensuring alignment with client goals and Real Chemistry’s strategic objectives.

• Drive business growth through the proactive identification of opportunities, facilitating Real Chemistry’s inclusion in RFX activities, and converting these into successful engagements.

What you should have:  

• Minimum 15 years of experience in the pharmaceutical or healthcare industry, focusing on innovative, technology-driven solutions.

• Proven track record in client relationship management, ideally overseeing portfolios exceeding $50 million.

• Expertise in global pharmaceutical advertising and communications, with the ability to navigate and influence complex client environments.

• Strong business acumen, capable of understanding the broader client business landscape and identifying opportunities for Real Chemistry.

• Exceptional interpersonal skills, with high emotional intelligence (EQ) and a passion for cultivating high-performance teams and cultures.

• Willingness to travel regularly to meet client and corporate priorities.

• Ability to navigate within a matrix organization, demonstrating capability in both leading strategic initiatives ("on the business") and engaging directly with teams to drive execution ("in the business").

Pay Range: $275,000 - $300,000

This is the pay range the Company believes it will pay for this position at the time of this posting. Consistent with applicable law, compensation will be determined based on job-related, non-discriminatory factors including but not limited to work experience, skills, certifications, and geographical location. The Company reserves the right to modify this pay range at any time.

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