Regional Technology Manager - Americas

Company Description

Who we are

We are one of the largest international law firms in the world. With over 30 offices across the globe, we strive to exceed the expectations of our clients, providing them with the highest-quality advice and legal insight, which combines the firm’s global standards with in-depth local expertise.

Our firm, work and people span jurisdictions, cultures, and languages. We offer our clients a truly international perspective. We believe every career should be rewarding and stimulating - full of opportunities to learn, thrive, and grow. That’s why we’re so proud of our inclusive, friendly, and team-based approach to work.

Our one firm global strategy is focused on targeted growth led by the needs of our core clients, those who we can best support with the breadth and depth of Clifford Chance expertise, across the sectors and geographies, which matter most to them.

You’ll find our clients in commercial and industrial sectors, the financial investor community, governments, regulators, trade bodies, and not-for-profit organisations. But no matter who they are or why they’ve reached out to us, we provide a world-class service every step of the way. And that’s possible thanks to the entrepreneurial spirit and conscientious approach to work that you’ll find across all of our teams.

Whichever area of the business you join, you’ll become an integral part an innovative, diverse and ambitious team of people. Clifford Chance is a place where the brightest minds and the best of colleagues meet.
 

Job Description

The role

The Regional Technology Manager ("RTM") – Americas is responsible for managing the IT operations across the Americas region, delivering high‑quality, reliable IT services, while driving the adoption of modern, AI‑enabled and transformation‑led technology practices and services. The role ensures that regional IT operations are aligned with the firm’s global technology strategy, with a strong focus on operational excellence, innovation, and continuous improvement.

Acting as a key liaison between the Americas offices and the global IT organization, the Regional Technology Manager works closely with the Regional Technology Director to translate strategic priorities—including AI adoption, automation, and digital transformation initiatives—into effective tactical plans and operational executions. The role balances hands‑on operational leadership with forward‑looking technology enablement, ensuring reliable day‑to‑day IT support while actively contributing to the evolution of the firm’s technology landscape.

This position plays a critical role in embedding transformation and AI‑driven capabilities into regional IT services, improving user experience, service efficiency, and business outcomes, while maintaining strong governance and operational stability across the Americas. The role will be preferably located in our Washington, DC office, or alternatively in our New York office, and will report to the Regional Technology Director – Americas.
 

Key responsibilities

Strategic IT leadership and regional alignment:

• Represent the global IT function across the Americas offices, ensuring local IT activities, projects, and investments are aligned with the firm’s global and regional technology strategy, standards, and operating model.
• Partner closely with the Regional Technology Director and senior global IT leadership to plan and execute regional initiatives, including technology rollouts, AI enablement, service modernization, and continuous improvement programs tailored to the Americas.
• Contribute to annual IT planning and budget processes, ensuring optimal use of technology resources to support business objectives, transformation priorities, and operational resilience.

IT service delivery, operational excellence, and risk oversight:

• Oversee end-to-end IT service delivery across the Americas offices, maintaining consistently high standards of user support and operational reliability.
• Monitor service performance against user experience, SLAs, KPIs, and operational metrics, proactively addressing gaps in service quality, efficiency, or user experience.
• Act as the primary escalation point for critical incidents and major service disruptions, coordinating with global incident management teams and ensuring timely, transparent communication with regional stakeholders through to resolution.
• Ensure IT operations across the Americas comply with all internal policies and applicable local and global regulatory, legal, security, and data privacy requirements, working closely with Global Risk, Compliance, and Information Security teams.
• Oversee the full lifecycle management of IT assets—from acquisition through disposal—in line