User Experience Design Lead, Partner Channel - Vice President

As a User Experience Design Lead in the Partner Channel team, you will utilize your profound knowledge of digital product design to shape our partner, employee, and customer experiences. This hands-on role will place you at the forefront of our initiatives, making you directly accountable for decisions that shape our experiences. You will work alongside a diverse team of developers, architects, product managers, researchers, content writers, and business partners who share your enthusiasm for creating unique and innovative financial and commerce products.

Job Responsibilities

• Design and re-design product and service experiences related to our partner channel efforts and initiatives
• Participate in upfront user research to better understand user needs and behaviors, and usability testing to see how your solutions work for users, with the support and guidance of Experience Researchers
• Advocate for the users' perspective when collaborating with Product Managers and Engineers to plan roadmaps, gather requirements, and structure the work
• Create and develop service journeys, service maps, and prototypes to explore different options, including unexpected, but still workable solutions
• Diagram the interactivity of the services and product ecosystems, including omnichannel services and feature interactions, with user flows and wireframes
• Detail the UI design, built upon our Design System, that brings our solutions to life
• Present work, connecting design decisions to desired business impact 
• Understanding the partner and business needs, excellent collaboration with peers, thoughtful planning and coordination across product development teams, and taming complexity for our users.
• Participating in the full range of design practice, from up-front research, insights, and strategy, though to ideation, prototyping, and testing, and to delivery of final designs

Required Qualifications, Capabilities, and Skills

• Bachelor's Degree in relevant design discipline (e.g., Interaction Design, Human Computer Interface, User Experience Design, Service Design), certification from credible boot camp or similar accelerated learning program, or equivalent work experience
• 5+ years of relevant experience
• Self-directed in both planning and structuring work and executing at expected levels of quality
• Prior work involves collaboration within design teams (with other designers, UX researchers, and content designers) and cross-functionally with product managers and software engineers
• Advanced skills in Interaction Design as well as either Visual/UI Design or Information Architecture;
• Intermediate ability in adjacent skills such as Service Design, User Research, UX Writing, and Prototyping
• Able to show how your understanding of technical constraints and opportunities informed your design solutions
• Comfortable and confident when presenting work to cross-functional Directors  

Preferred Qualifications, Capabilities and Skills

• Knowledge and experience designing for developer tools
• Advocate for Accessibility Guidelines and Inclusive Design practices
• Has led design work on successful digital products, demonstrating user- and human-centered design approaches
• Familiar with HTML, CSS, and JavaScript, frameworks such as React, and mobile UI standards
• Demonstrated understanding of how design connects with broader business value

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity a