USER SYSTEMS COORDINATOR (Paging and On-Call Schedule Application User Support)

City/State

Harrisonburg, VA

Work Shift

First (Days)

Overview:

Overview

The User Systems Coordinator is responsible for maintaining system integrity as well as for planning and developing methods to apply current process technology to additional customer uses. This position works with the IT contact person in the design and testing of system customizations for solving system problems and enhancing system usefulness. Create, analyze and maintain reports used to balance, monitor, and manage system interfaces. Prepare reports to be used by management to evaluate the performance of the department to ensure quality, efficiency, and effectiveness of processes. Assist in the development, implementation, maintenance, and improvement of systems processes and policies and procedures. Act as a liaison between the department and IT to identify opportunities for improvement with systems, policies and procedures, and training. Maintain security for all systems along and programs utilized by designated department.

Education

Bachelors required

Certification/Licensure

None required

Experience

5 years’ experience working with the department's software packages. Thorough knowledge of databases, and applicable policies and procedures, monitor system problems and errors to support designated department goals and objectives. Bachelor's degree or 4 years related experience accepted.

Benefits: Sentara offers an attractive array of full-time benefits to include Medical, Dental, Vision, Paid Time Off, Sick, Tuition Reimbursement, a 401k/403B, 401a, Performance Plus Bonus, Career Advancement Opportunities, Work Perks, and more. 

Our success is supported by a family-friendly culture that encourages community involvement and creates unlimited opportunities for development and growth. 

Be a part of an excellent healthcare organization that cares about our People, Quality, Patient Safety, Service, and Integrity. Join a team that has a mission to improve health every day and a vision to be the healthcare choice of the communities that we serve!

Keywords: Talroo-Allied Health, Monster, Call Center

We provide market-competitive compensation packages, inclusive of base pay, incentives, and benefits. The base pay rate for Full Time employment is:$61,235.20-$102,065.60Additional compensation may be available for this role such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities.

Benefits: Caring For Your Family and Your Career• Medical, Dental, Vision plans• Adoption, Fertility and Surrogacy Reimbursement up to $10,000• Paid Time Off and Sick Leave• Paid Parental & Family Caregiver Leave • Emergency Backup Care• Long-Term, Short-Term Disability, and Critical Illness plans• Life Insurance• 401k/403B with Employer Match• Tuition Assistance – $5,250/year and discounted educational opportunities through Guild Education• Student Debt Pay Down – $10,000• Reimbursement for certifications and free access to complete CEUs and professional development•Pet Insurance 
•Legal Resources Plan
•Colleagues have the opportunity to earn an annual discretionary bonus if established system and employee eligibility criteria is met.

Sentara Health is an equal opportunity employer and prides itself on the diversity and inclusiveness of its close to an almost 30,000-member workforce. Diversity, inclusion, and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves.

In support of our mission “to improve health every day,” this is a tobacco-free environment.

For positions that are available as remote work, Sentara Health employs associates in the following states:

Alabama, Delaware, Florida, Georgia, Idaho, Indiana, Kansas, Louisiana, Maine, Maryland, Minnesota, Nebraska, Nevada, New Hampshire, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Washington, West Virginia, Wisconsin, and Wyoming.