Community Manager (Harriet Court Apartments - Float)

Community Manager (Harriet Court Apartments - Float)

Job Overview

Location/Schedule: The position is located at the Harriet Court Apartments located in SE Portland, OR. The schedule for this position is Monday through Friday 8:30 a.m. to 5:00 p.m. Half of the schedule will be spent at Harriet Court and the other half will be spent floating between other apartment complexes across the Portland area.

Position: Community Manager

Program: Property Management

Cascadia’s Mission and Vision:  

Mission: Cascadia Health delivers whole health care – integrated mental health and addiction services, primary care, and housing – to promote hope and support the well-being of the communities we serve. 

Vision: We envision a community where everyone benefits from whole health care, experiences well-being, and has a self-directed, connected life. 

Position Description: The Community Manager is responsible for the day-to-day operations within their assigned property(ies), including risk management, leasing, rent collection, budget reporting, compliance with regulatory agreements, and fostering a positive community environment.

This position must understand, appreciate, and respect the differences within our Cascadia community. As such, it is expected that this position promotes integrated care, our vision of trauma-informed and person-first approaches and helps create a work environment of acceptance.

Essential Duties 

This position description is not intended to be an all-inclusive list of responsibilities, skills, or working conditions associated with the position. Management reserves the right to modify, add, or remove duties as necessary.   

General:

• Maintain specified office hours for tenant support as outlined by the Portfolio Manager.
• Serve as the primary point of contact for tenant concerns, complaints, and issues, collaborating with internal and external stakeholders.
• Promote community building, tenant retention, and eviction prevention activities.
• Adhere to the Complaint Process, using professional judgment to resolve issues or escalate to the Portfolio Manager.
• Uphold Fair Housing policies and ensure compliance with landlord tenant laws.
• Market and lease vacant units, ensuring applicants meet qualification requirements.
• Conduct move-in orientations and guide tenants through required documentation.
• Submit move-in and annual recertification paperwork to the Compliance Specialist for approval.
• Conduct move-out inspections and process security deposit refunds.
• Assist with preparing vacant units for leasing.
• Ensure rent collection, deposits, and charges are processed per policies.
• Deliver and post 72-hour notices for non-payment and other required notices.
• Prepare and submit weekly reports detailing property conditions and tenant activities; ensure all violations and concerns are documented according to policy and procedure.
• Work within the property budget for tenant enhancements, community events, and supplies.
• Assist in annual audits as needed.
• Maintain inventory of maintenance, janitorial, and grounds supplies.
• Perform regular inspections of buildings, units, and common areas for safety and visual appeal.
• Complete minor repairs or arrange vendor services through Cascadia’s Facilities Department.
• Coordinate vendor activities and manage vendor relationships to ensure quality service.
• Maintain cleanliness of common areas, including hallways, laundry rooms, bathrooms, and storage areas.
• Support the Compliance Department with annual, and as needed, recertifications by meeting with tenants, assisting with paperwork, submitting packets, and collecting final signatures- this may occur at any property.
• Provide temporary management/support of one or more properties, to cover full duties during staff absences, vacancies, lease-ups, or limited support during periods of high workloads.
• Assist onsite onboarding and training apartment managers.
• Assist with preparing and revising policies, procedures, workflows, and training resources related to property management.
• Perform other duties as assigned.

Regulatory & Compliance:

• Comply with and implement regulations, policies, and procedures under which the program operates.
• Assist in crisis situations as appropriate, following emergency protocols/procedures.
• Respect and honor tenant rights and responsibilities and demonstrate professional boundaries and ethics.
• Document and maintain records in a manner that assures compliance with all agency policies and procedures and local, st