Senior Technician Application Support - FAS

Spektrum have a wide range of exciting opportunities in several global locations.

We are always looking to add great new talent to our team and look forward to hearing from you.

Spektrum supports apex purchasers (NATO, UN, EU, and National Government and Defence) and their Tier 1 supplier ecosystem with a wide range of specialist services. We provide our clients with professional services, specialised aerospace and defence sales, delivery, and operational subject matter expertise. We are looking for personnel to join our team and support key client projects.

Who we are supporting 

The NATO Communication and Information Agency (NCIA) is responsible for providing secure and effective communications and information technology (IT) services to NATO's member countries and its partners. The agency was established in 2012 and is headquartered in Brussels, Belgium.

The NCIA provides a wide range of services, including:

• Cyber Security: The NCIA provides advanced cybersecurity solutions to protect NATO's communication networks and information systems against cyber threats.
• Command and Control Systems: The NCIA develops and maintains the systems used by NATO's military commanders to plan and execute operations.
• Satellite Communications: The NCIA provides satellite communications services to enable secure and reliable communications between NATO forces.
• Electronic Warfare: The NCIA provides electronic warfare services to support NATO's mission to detect, deny, and defeat threats to its communication networks.
• Information Management: The NCIA manages NATO's information technology infrastructure, including its databases, applications, and servers.

Overall, the NCIA plays a critical role in ensuring the security and effectiveness of NATO's communication and information technology capabilities.

The program

Assistance and Advisory Service (AAS)

The NATO Communications and Information Agency (NCI Agency) is NATO’s principal C3 capability deliverer and CIS service provider. It provides, maintains and defends the NATO enterprise-wide information technology infrastructure to enable Allies to consult together under Article IV, and, when required, stand together in the face of attack under Article V.

To provide these critical services, in the modern evolving dynamic environment the NCI Agency needs to build and maintain high performance-engaged workforce. The NCI Agency workforce strategically consists of three major categorise's: NATO International Civilians (NIC)'s, Military (Mil), and Interim Workforce Consultants (IWC)'s. The IWCs are a critical part of the overall NCI Agency workforce and make up approximately 15 percent of the total workforce.

Role ID – C004220

Role Background 

A Senior Technician responsible for assisting in shore-based

system Administration Services for a variety of command and

control Information Systems in support of Maritime Command HQ

(MARCOM) and NATO flagships, to include current NATO

Maritime C2, Air C2, and Maritime situational awareness tools.

Role Duties and Responsibilities

• Provides support of Flagship handovers for those nations involved in the Standing Naval Forces (SNF's). This may include deployment to the geographical locations at which the handovers are staged. This may include working in small confined spaces as well as lifting heavy weights.
• Provides expertise to install, configure and set-to-work servers on board NATO flagships.
• Responsible for the day- to-day system administration of the hardware and software of the currently fielded version of supported systems.
• Executes proper preventive maintenance plans under the guidance of senior section members.
• Ensures all technical and service oriented documentation pertaining to assigned systems is prepared, properly stored and kept up-to-date.
• Ensures Configuration Control data is reported properly and in a timely manner.
• Provides technical guidance on all assigned hardware and software to other technicians of the cell.
• Leads troubleshooting efforts on assigned systems as required.
• Provides assistance with system fault resolution to the Centralised Service Desk.
• Provides assistance and technical advice to other staff of the CSU Northwood for all aspects of systems supported by the cell.
• Responsible for performing beta testing of new versions of supported systems software and providing appropriate feedback to he assigned System Manager.
• Maintains a clos