On-site Telehealth LPN - Veteran Affairs Outpatient Clinic

Description

Valor Healthcare is looking for a passionate part time 24 hours/week Telehealth Technician/LPN to join our team at the Bowling green Veteran Affairs Community Based Outpatient Clinic (CBOC). In exchange for your dedication and experience, we are proud to offer a competitive salary, part time benefits, and a flexible schedule. 

Position Summary

As a Telehealth Technician/LPN, you will provide prescribed medical treatment and personal care services to patients with diseases and injuries seeking treatment in the clinic, as directed by physician or mid-level provider. You will collaborate with the core PACT Team (Primary Care Provider, RN and Medical Assistant) and expanded PACT Team including family/caregiver, VA, and community-based services involved in developing the patient care plan. 

Schedule: At least two 8-hour shifts on Tuesday, Thursday or Friday. The last 8-hours can be 1 shift or split up between two 4 hour shifts on any other days depending on your preference 

Core Responsibilities

• Actively assist with patient care, physical examinations and ancillary tests via telehealth modalities, including Clinical Video Teleconferencing (CVT), Care Coordination Store and Forward (CCSF), Care Coordination Home Telehealth (CCHT), E-Consults, My HealtheVet Secure Messaging and others. Educate patients and staff as applicable.
• Oversee telehealth appointment scheduling, working with parent VAMC schedulers to ensure appointments are managed and no conflicts with telehealth rooms and equipment. Troubleshoot scheduling conflicts with parent VAMC subject matter experts.
• Perform the annual and routine nursing assessments and performs preventive health services authorized by the VA and the clinic Medical Director, including interviewing and collecting patient information, including pain assessment, pulse rate, temperature, height & weight, blood pressure and other relevant details. Records information in patient’s electronic medical record.
• Administer medications, as appropriate or ordered by a medical provider, orally, or by subcutaneous or intramuscular injection, and notes time and amount in patients’ electronic charts, applies compresses, both hot and cold as indicated. Observes patient and reports adverse reactions to the clinic physician.
• Operate electrocardiograph (EKG) and other diagnostic equipment to administer routine diagnostic test and treatments, including glucometers, pulse oximeters, nebulizers, oxygen equipment, spirometry, eye exams, etc.
• Dress wounds and incisions, interpret physician’s instructions to patients, assist with emergencies, and perform related tasks, as directed.
• Collect lab specimens, including but not limited to urine, blood and sputum, from patients for testing and may perform waived laboratory tests on these specimens.
• Clean treatment rooms, equipment and supplies using approved manufacture wipes and/or solutions.
• Submit any received laboratory and radiology results to medical providers and provide private practice results to VA for scanning or scans results into patient’s medical records after the provider has reviewed.
• Ensure that the proper clinic stop codes/identifiers are being used for each modality in order to ensure proper capture of workload. Troubleshoot coding concerns.
• Inputs all patients’ information into VISTA/CPRS
• Complete any and all clinical reminders “due” at the time of each patient visit.
• May assist with front desk for check-in, check-out and phone coverage.
• Assist in co-managed care collaboration with non-VA providers, and facilities.
• Provide patient and family health education with a focus on self-management, prevention, wellness, related health issues and healthy lifestyle choices. Advises in services available through community resources.
• Maintains confidentiality of veterans’ data and information. o Complies with all VA and company training requirements.
• Fulfill compliance requirements of the Office of Inspector General (OIG), Joint Commission(JC), Environment of Care (EOC) oversight, lab compliance and other related items.
• Train clinic staff on usage of telehealth modalities, as applicable. Ensure understanding for telehealth emergencies.
• Inventory telehealth equipment and maintain contact list for equipment issues.
• Remain focused on achieving excellent clinical outcomes through the specified VA guidelines.
• Organize lunch and learn training for staff via CVT (e.g., required VA trainings that might be accomplished via CVT).
• Must provide excellent customer service to each veteran, both in person and over the phone, as well as to fellow colleagues and clinic visitors.
• Establish and maintain a warm, welcoming and professional atmosphere for our co