Senior Manager, Partner Services APJC

About Us

At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company. 

We realize people do not fit into neat boxes. We are looking for curious and empathetic individuals who are committed to developing themselves and learning new skills, and we are ready to help you do that. We cannot complete our mission without building a diverse and inclusive team. We hire the best people based on an evaluation of their potential and support them throughout their time at Cloudflare. Come join us! 

Available Location: Singapore

About the Role

As the Senior Manager, Partner Services APJC, you will serve as the GTM Services Owner and Business Owner for the region. This is a strategic leadership role focused on driving the full lifecycle of partner services—from initial planning and service creation to field acceleration.

You will be the architect of partner success, ensuring that our Authorized Service Delivery (ASD) partners and MSSPs are not only ready to deliver but are achieving operational excellence and driving consistent pipeline growth. You will act as a bridge between Cloudflare’s internal product/engineering teams and the partner’s service delivery engine.

Key Responsibilities

1. Services Business Planning & Strategy

• GTM Strategy: Act as the primary GTM Services Business Owner for the APJC aligned to regional goals.
• Service Creation: Collaborate with partners to define and build high-value service offerings (Professional Services, Managed Services) powered by Cloudflare.
• Resource Alignment: Identify and secure the necessary internal and external resources to support partner-led service initiatives.

2. Delivery Readiness & Excellence (Build)

• Capability Assessment: Evaluate partner technical capabilities and design tailored roadmaps to bridge gaps in delivery readiness.
• Onboarding & Enablement: Oversee the execution of Cloudflare’s enablement tracks (Essentials, Advanced, Advanced Plus) to ensure partners meet "Build" phase standards.
• Standardization: Develop reference architectures, solution frameworks, and best practices to ensure scalable, high-quality service delivery.

3. Services Pipeline Development & Progression

• Demand Generation: Work with Partner Account Managers to identify service-led opportunities within the partner’s existing customer base.
• Pipeline Health: Monitor the services pipeline, identifying bottlenecks and providing technical/operational support to progress deals through the lifecycle.
• Value Realization: Ensure partners are effectively articulating the value of Cloudflare services to drive higher attach rates.

4. Field Engagement & Acceleration (Accelerate)

• Strategic Advisory: Serve as a trusted advisor to partner leadership, optimizing their operational processes and service models for maximum performance.
• Cross-Functional Collaboration: Partner with Sales, Solutions Engineering, and Customer Success to align resources and unblock complex technical engagements in the field.
• Continuous Improvement: Lead feedback loops between partners and Cloudflare Product teams to drive serviceability improvements and excellence.

Required Skills and Experience

• Regional Leadership: Proven ability to lead and scale a team of technical services or partner success managers across the diverse APJC landscape.
• Partner Expertise: Extensive experience in partner services, post-sales enablement, and driving partner-led GTM strategies.
• Executive Presence: Comfortable engaging and influencing C-suite and senior leaders within large partner organizations.
• Technical Acumen: Deep understanding of cloud security, networking, and edge computing to guide reference architecture development.
• Project Management: Skilled at managing complex, multi-stakeholder projects with a focus on meeting deadlines and driving measura