Sr. Manager - Business Operations

The Company

PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy. 

We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.

We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards.  Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade. 

Our beliefs are the foundation for how we conduct business every day.  We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities.

Job Summary:

This position is part of the GSE BizOps team, directly supporting the Head of Global Solutions Engineering. The Operations team is newly established and is responsible for managing the operational aspects of the organization, including OKRs, budget, headcount, organizational health and culture, and ensuring smooth operations in all aspects of the org.

Job Description:

Who you are:

• Excel and Reporting Master: You are highly proficient in Excel and can build comprehensive reports from scratch, integrating data seamlessly across the organization.
• Automation Expert: You not only identify areas that need automation but also have the skills to implement these solutions yourself.
• Adaptable and Resilient: You thrive in a fast-paced environment where no two days are the same, and you can work through ambiguity with ease.
• Team Player: You collaborate well with others, fostering a positive and productive team environment.
• Organized and Strategic: You bring order to chaos and are ready to roll up your sleeves to get the job done.
• Quick Thinker: You move quickly but work strategically, ensuring business rhythms are efficient without hindering speed and creativity.
• Self-Motivated: You are driven and adept at connecting the dots swiftly.
• Stakeholder Navigator: You can navigate complex stakeholder landscapes effortlessly.

Key Responsibilities:

• Oversee and track employee headcount across various departments.
• Work with the Chiefs of Staff in the GSE organization to create transparency and better overall management of headcount.
• Collaborate closely with Finance, the Office of the CTO, and HR to ensure alignment and transparency.
• Provide insights and recommendations for resource allocation based on headcount data.
• Organize and manage GSE-wide engagement initiatives, events, and surveys.
• Analyze engagement data to identify areas for improvement and work with the Chiefs of Staff across the org to create actionable plans.
• Supervise the creation, tracking, and alignment of OKRs across GSE.
• Develop and maintain systems to monitor progress toward organizational goals.
• Continuously evaluate business operations for areas of improvement and implement solutions.
• Collaborate with cross-functional teams to streamline processes and enhance efficiency.
• Prepare reports and presentations for senior leadership, providing actionable insights to improve business performance.
• Work with HR, Finance, CoS, CTO office, and GSE leadership to ensure smooth operational processes.

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