Strategy & Business Analysis Manager

About Us:
We are the leader in human-centric cybersecurity. Half a million customers, including 87 of the Fortune 100, rely on Proofpoint to protect their organizations. We’re driven by a mission to stay ahead of bad actors and safeguard the digital world. Join us in our pursuit to defend data and protect people.

How We Work:
At Proofpoint, you’ll be part of a global team that breaks barriers to redefine cybersecurity, guided by our BRAVE core values: Bold in how we dream and innovate, Responsive to feedback, challenges, and opportunities, Accountable for results and best-in-class outcomes, Visionary in future-focused problem-solving, Exceptional in execution and impact.

Corporate Overview

In today’s cyber threat landscape, protection starts with people. At Proofpoint, that simple truth fuels our passion for protecting users, the data they create, and the systems they rely on from a uniquely people-centric perspective.

And we are just as passionate about finding the right people to help us in that mission. When you join Proofpoint, you are helping to:

• Build and enhance our proven security platform
• Blend innovation and speed in a constantly evolving cloud environment
• Analyze new threats and offer deep insight through data-driven intel
• Collaborate with customers to help solve their toughest security challenges

We are devoted to helping our customers protect their greatest assets and biggest security risk: their people. That is why we are a leader in next-generation cybersecurity—and why more than half of the Fortune 100 trust us as a security partner.

The Role  

We are looking for a highly experienced strategy and operations professional to play a pivotal role in driving the transformation across Customer Success at Proofpoint.  The Stategy & Business Analysis Manager will support the global Head of Customer Success with complex data analysis to inform foundational strategic decisions, analyze performance of newly launched CS programs and help to roll out major process changes across the rapidly evolving organization.  This role requires a strategic thinker with a deep understanding of GTM, CS and Services operations, highly advanced analytics skills and a strong ability to influence cross-functional teams without direct management responsibilities.

This role will be a senior level individual contributor reporting to Senior Director, Strategy & Operations, Customer Office.

Your Responsibilities

Strategic Analysis

• Conduct complex analysis to inform key decisions and long-term strategy for Customer Success.
• Deliver insights on customer segmentation, churn risk and drivers, and adoption analytics.
• Model the impact of new investments on churn reduction and revenue expansion.
• Create and facilitate executive-level presentations that clearly explain data insights and resulting recommendations.
• Perform ad-hoc deep dives into key drivers of Customer Success performance, surfacing actionable insights for leadership.
   

Planning

• Lead analysis to support annual planning, quarterly business reviews, and Board of Director materials.
• Design segmentation and optimize territory assignments to ensure balanced workload distribution.
• Develop headcount and capacity models to support the growth and scalability of Customer Success.
• Support the design of compensation plans that align with business objectives.
   

Business Operations

• Run standing business cadences (e.g., QBRs, monthly metrics reviews) to track performance and drive accountability.
• Define, monitor, and continuously refine key performance indicators (KPIs) and operational metrics.
• Partner with Business Intelligence to design self-serve Power BI dashboards for users across the department.
• Ensure data integrity across reporting systems (Salesforce, Gainsight, BI tools) to drive confidence in metrics used by executives and the Board.
   

What you bring to the team

• Bachelor's degree in Business, Management, or related field; MBA degree preferred.
• 8+ years of experience in strategy, business analysis, operations or related roles
• 5+ years of experience within SaaS, preferably within GTM, Customer Success Ops, or Sales Ops functions
• 5+ years of experience driving customer-focused analysis – churn analytics, expansion opportunities, customer/account targeting, customer health/risk, and adoption analytics
• Deep expertise analyzing data in Excel across multiple data sets and creating reusable workbooks for senior audiences
• Proven expertise in using Power BI, Tableau or other business intelligence tools
• Experience wit