Lead Product Sales

 

Create Your Experience of a Lifetime!

 

Come work and play in the mountains!  Whether it’s your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world.

 

With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free Epic pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success.

 

Candidates for year-round positions are reviewed on a rolling basis. Applications will be accepted up to 90 days after the posting date, or until the position is filled (whichever is first).
 

Job Benefits

• Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons 
• MORE employee discounts on lodging, food, gear, and mountain shuttles
• 401(k) Retirement Plan 
• Employee Assistance Program
• Excellent training and professional development
• Referral Program
   

Full Time roles are eligible for the above, plus:

• Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (for eligible seasonal employees after working 500 hours)
• Free ski passes for dependents
• Critical Illness and Accident plans

 

Job Summary:

The Lead for Product Sales and Service is part of the Product Sales & Services (PSS) Department, delivering an Experience of a Lifetime by providing exceptional guest service and possessing knowledge and leadership skills to work collaboratively with the team as well as leadership in the sale of tickets, passes, ski and snowboard lessons, activities, childcare, and more. Service is the foundation of everything we stand for at Vail Resorts, and our Product Sales team plays a critical role in bringing that commitment to life. As the face of Vail Resorts, these team members create seamless, memorable moments for our guests—serving as the gateway to every epic adventure across our resorts.

Job Specifications:

• Starting Wage: $21.50/hr - $26.88/hr
• Employment Type: Year Round
• Shift Type: Full Time
• Minimum Age: At least 18 years of age
• Housing Availability: Yes 

 

Job Responsibilities:

• Model exceptional guest service by creating meaningful, personalized interactions and consistently bringing Vail Resorts’ commitment to Epic Service to life.
• Serve as the on-floor operational leader and trusted expert across all PSS lines of business—including tickets, passes, Ski & Ride School, activities, and greeter functions—ensuring a seamless and elevated guest experience.
• Inspire and coach the team to consistently reflect the resort brand and culture across every stage of the guest journey—from purchase to wayfinding to departure.
• Lead daily operations with presence and accountability, including opening and closing procedures, real-time decision-making, break coordination, and service flow oversight.
• Act as a “leader of the moment,” stepping in to support team members, remove obstacles, and ensure consistent execution of service standards during both peak and off-peak periods.
• Take ownership of complex guest needs and service recovery situations, resolving concerns with confidence, empathy, and sound judgment or partnering with leadership as needed.
• Support team success through hands-on coaching, knowledge sharing, and in-the-moment guidance that builds confidence and capability across the team.
• Reinforce a culture of recognition and accountability by providing timely, constructive feedback to leadership and celebrating strong individual and team performance.
• Maintain deep, current knowledge of resort products, policies, and operations, serving as a key resource for both guests and team members.
• Partner cross-functionally with resort departments to proactively address operational needs and ensure alignment in delivering a seamless guest journ