TTS Digital Channels Product Manager, SVP

Treasury and Trade Solutions (TTS) is a market leading, award-winning provider of cash management, cards and trade, solutions to financial institutions, public sector, and corporate clients around the world. With a global network spanning 90+ countries, we are uniquely qualified to service clients with local and cross-border interests and provide integrated reporting and management. TTS is a highly innovative organization with a strong digital agenda; new products and services are continuously being developed to meet our clients rapidly evolving treasury requirements and unlock new opportunities for growth.

As a Technical Product Manager, you will be responsible for defining the global product strategy, capabilities roadmap, feature requirements, and marketing strategy for horizontal capabilities of the CitiDirect platform. Additionally, as a platform product manager, this role will be responsible for the development of product plans while coordinating with the broader organization as they develop new vertical experiences on top of the platform. You will deploy new products, maintain and enhance existing products, drive awareness and usage, and measure the product performance ensuring positive user experiences, delivered at the optimum cost. You will drive the product inception and iteration process, seeking continuous improvement on customer satisfaction and business impact metrics. You will be comfortable with technology and the software development lifecycle, and work in collaboration with our internal team, the security teams, compliance/regulatory teams, and regional business and operational partners to set direction and strategy. 

Responsibilities: 

• Oversee strategic program roadmaps, launches, and marketing to gain maximum benefit from each product, as well as survey and analyze competitive industry landscapes to identify relative trends, threats, and opportunities to apply in strategy development and execution. 

• Interface with application development leaders to clarify requirements, align priorities and translate vision into work items for the delivery teams. 

• Drive the product inception process for new products and upgrades by preparing the business case and feasibility study, defining the service offering and catalog, enabling product implementation by key partners. 

• Benchmark new product opportunities across metrics such as cost, quality, capability standardization potential, supportability, scalability and time to market. 

• Collaborate with product, data science, and development teams to flesh out the personas and use cases for new capabilities. 

• Work closely with engineering teams to help identify the best technical implementation methods as well as execution schedule. 

• Understand and define the user stories, user journeys, definition of done, and acceptance criteria. 

• Create enhancement opportunities by reviewing existing metrics, analyzing trends and performance dashboards. 

• Drive increase in product adoption by reviewing adoption rates and taking remedial action. 

• Manage day-to-day product marketing for core products such as product delivery, client experience, and client communication strategies as well as help the team prioritize, negotiate, and remove obstacles to achieve business results 

• Execute the client value propositions, positioning, segmentation, pricing and targeting 

• Overse