Lead Project / Program Manager

Company

Cox Communications, Inc.

Job Family Group

Business Operations

Job Profile

Lead Project / Program Manager

Management Level

Manager - Non People Leader

Flexible Work Option

Hybrid - Ability to work remotely part of the week

Travel %

No

Work Shift

Day

Compensation

Compensation includes a base salary of $97,100.00 - $161,800.00. The base salary may vary within the anticipated base pay range based on factors such as the ultimate location of the position and the selected candidate’s knowledge, skills, and abilities. Position may be eligible for additional compensation that may include an incentive program.

Job Description

The Lead Project / Program Manager is responsible for designing and executing readiness efforts to ensure the Sales & Service organization is well-prepared for complex changes in our business driven by the evolution of our processes, policies, pricing/offers, products, and tools.  The Lead Project / Program Manager applies their strong understanding of Sales & Service business operations to evaluate rep/agent level impacts of such changes in the business and designs readiness plans that will minimize those impacts and successfully prepare the rep/agent for smooth transitions and high adoption rates.  This individual partners with cross-functional teams to ensure successful development and delivery of readiness tactics such as training, communications, leader discussions, hype/engagement activities, launch day support, feedback mechanisms, etc within the initiative timeline.  The Lead Project / Program Manager also monitors success of the transition and plans for reinforcement activities as necessary.

What You’ll Do

• Work closely with project leadership to fully understand business objectives of Sales & Service impacting initiatives such as process, policy, pricing, product, and tool changes

• Conduct assessment of impacts of such initiatives on our Sales & Service front-line and leaders  

• Design and execute initiative-specific change readiness plans for Sales & Service front-line and leaders to support minimizing impact/disruption and maximizing business outcomes; tactics include but are not limited to training, communications, leader discussions, and hype/engagement activities

• Partner with cross-functional teams to ensure training, communications, and other content required to support change readiness is developed accurately, adeptly, and on-time

• Identify potential risks and develop mitigation strategies to ensure the successful implementation of change initiatives

• Support launch day and post-launch activities and develop corrective and/or reinforcement activities for our Sales & Service teams as necessary

• Collect and apply feedback and lessons learned from change readiness efforts to continuously improve change management practices

• Update Sales & Service leadership on project progress, milestones, and any potential issues to ensure alignment and informed decision-making

• Maintain up-to-date understanding of Sales & Service business operations to ensure development of effective change readiness plans

• Performs other duties as requested

What’s In It for You?

Here’s a sneak peek at the benefits you could experience as a Cox employee:

• A competitive salary and top-notch bonus/incentive plans. 

• Exceptional work-life balance, flexible time-off policies and accommodating work schedules. 

• Comprehensive healthcare, with multiple options for individuals and families. 

• Generous 401(k) retirement plans with company match. 

• Professional development and continuing education opportunities. 

• Inclusive parental leave policies, plus comprehensive fertility coverage and adoption assistance. 

• Extra perks like pet insurance, employee discounts and much more.

Who You Are

Minimum:

• Bachelor’s degree in related discipline and 6 years of experience in Marketing, Sales, Sales Operations, Customer Care, Operations or Product Management. The right candidate could also have a different combination, such as a master’s degree and 4 years’ experience; a Ph.D. and 1 year of experience; or 10 years of experience in lieu of a degree.

• Requires understanding change management basics, including how to assess impacts, support behavioral changes, and engage with stakeholders effectively.

• Excellent communication, interpersonal, leadership, presentation, and collaborative skills required to work effectively with te