Salesforce Business Systems Analyst- R01551217

About Brillio:
Brillio is one of the fastest growing digital technology service providers and a partner of choice for many Fortune 1000 companies seeking to turn disruption into a competitive advantage through innovative digital adoption. Brillio, renowned for its world-class professionals, referred to as "Brillians", distinguishes itself through their capacity to seamlessly integrate cutting-edge digital and design thinking skills with an unwavering dedication to client satisfaction. Brillio takes pride in its status as an employer of choice, consistently attracting the most exceptional and talented individuals due to its unwavering emphasis on contemporary, groundbreaking technologies, and exclusive digital projects. Brillio's relentless commitment to providing an exceptional experience to its Brillians and nurturing their full potential consistently garners them the Great Place to Work® certification year after year.
Role: Salesforce Business Analyst Location: Remote (Anywhere in US)
This position does not offer sponsorship. We are only considering candidates who can work on a Fixed Term Employee (hourly) basis. Kindly refrain from submitting resumes if you are seeking C2C (Corp-to-Corp) or 1099 opportunities
Job Description:We are looking for a dynamic Salesforce Business Systems Analyst (BSA) with strong technical expertise to bridge the gap between business needs and technical solutions. The BSA will work closely with stakeholders, development teams, and technical architects to analyze business processes, gather requirements, and contribute to system design and implementation. The role requires a solid understanding of both business workflows and technical systems to drive successful project outcomes. Key Responsibilities1. Requirements Gathering & Analysis·       Collaborate with business stakeholders to elicit, analyze, and document detailed business and system requirements.·       Translate high-level business needs into functional specifications and technical requirements.·       Use techniques such as process mapping, flowcharts, and data modeling to document current and future state systems.·       Analyze system processes and identify areas for automation, optimization, and improvement. 2. Technical Collaboration·       Work with development and architecture teams to ensure the proposed solutions align with technical and business objectives.·       Partner with software engineers, database administrators, and other technical teams to deliver high-quality solutions.·       Provide input on system design, including API integrations, data flow diagrams, and overall system architecture.·       Collaborate with QA teams to define test scenarios and ensure proper system testing, including user acceptance testing (UAT). 3. Systems Implementation & Support·       Assist in system design, configuration, and implementation of new applications or enhancements.·       Act as a liaison between technical teams and end-users during the system development lifecycle.·       Support system integration initiatives, including APIs, third-party tools, and enterprise applications.·       Troubleshoot issues, analyze root causes, and provide solutions for technical problems post-implementation. 4. Data Analysis & Reporting·       Analyze and interpret large datasets to identify trends, patterns, and opportunities for improvements.·       Develop queries using SQL to extract and analyze data from various systems and databases.·       Create reports, dashboards, and insights using tools like Power BI, Tableau, or similar.·       Ensure data integrity, accuracy, and consistency across systems. 5. Documentation & Communication·       Develop and maintain detailed documentation, including business requirements documents (BRD), functional specifications, user stories, and workflows.·       Conduct stakeholder presentations, system demonstrations, and project updates.·       Prepare training materials and user manuals to ensure successful adoption of new systems or features.6. Project Management Support·       Collaborate with project managers to define project scope, timelines, and deliverables.·       Participate in Agile/Scrum ceremonies (stand-ups, sprint planning, retrospectives) and contribute to backlog grooming.·       Track project progress, identify risks, and work towards resolving blockers with cross-functional teams. Required Technical Skills1.Business Analysis Tools:·       Proficiency with tools such as JIRA, Confluence, or similar for requirements management and collaboration.·       Experience creating detailed process flow diagrams using tools like Lucid chart, Visio, or Draw.io.2.SQL and Databases:·       Strong k